Luxury Spa Concierge - Elevate Guest Experience

Mandarin Oriental Group; Camden Town; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mandarin Oriental Mayfair is seeking a Spa Concierge to join the Spa & Wellness team at our London property. You will help guests throughout their visit, ensuring a seamless journey and exceptional service in a luxurious setting.

You will greet guests, manage appointments, and stay informed on all spa retail items and Mandarin Oriental treatments, while working a flexible 40-hour week on rotating shifts across mornings, afternoons, evenings, weekends, and bank holidays.

Responsibilities

• Assisting in the smooth flow of the guest’s journey throughout the day.
• Proactively greeting, interacting, and assisting guests in a professional manner.
• Completing daily briefing and informing the Spa & Wellness of daily updates and information.
• Organizing appointment scheduling in order to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
• Having the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
• Having a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.

Job description

Mandarin Oriental Mayfair is seeking a Spa Concierge to join the Spa & Wellness team at our London property. You will help guests throughout their visit, ensuring a seamless journey and exceptional service in a luxurious setting.

You will greet guests, manage appointments, and stay informed on all spa retail items and Mandarin Oriental treatments, while working a flexible 40-hour week on rotating shifts across mornings, afternoons, evenings, weekends, and bank holidays.