Spa Receptionist - Mayfair Wellness Sanctuary

Auberge Collection; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Auberge Collection in Mayfair’s Cambridge House seeks a Spa Receptionist to welcome guests, guide them through our wellbeing offerings, and ensure a seamless, personalised experience from arrival to departure.

You will manage reservations, respond to enquiries, share knowledge of treatments, and maintain impeccable presentation across reception and relaxation areas while collaborating with the team to deliver the Baeden House guest experience.

Qualifications

• Previous experience in a reception, spa, wellness or luxury hospitality environment.
• Confidence using booking systems, handling payments and maintaining accurate guest records, with the ability to learn new systems quickly.
• A good understanding of guest service, with the ability to anticipate needs and resolve enquiries thoughtfully.
• Excellent attention to detail and a commitment to maintaining high standards of presentation, discretion and professionalism.
• Flexibility to work shifts, including evenings, weekends and bank holidays, as required.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests to Baeden House with genuine warmth and thoughtful attention, setting the tone for a restorative and memorable experience from the moment they arrive.
• Manage spa reservations, appointments and enquiries with care and precision, ensuring every guest journey feels seamless, personal and effortless.
• Share your knowledge of our treatments, wellness experiences and products, offering considered recommendations tailored to each guest’s interests and needs.
• Create a calm, inviting atmosphere by maintaining impeccable standards of presentation across the reception, relaxation areas and wider wellbeing spaces.
• Work closely with fellow team members to coordinate appointments, communicate guest preferences and ensure every detail is thoughtfully taken care of.
• Handle payments, bookings and guest records accurately and discreetly, maintaining the highest standards of professionalism and confidentiality.
• Contribute to the opening of Baeden House by embracing new systems, sharing ideas and helping shape the service standards that will define our guest experience.

Skills

Guest service

Payments handling

Attention to detail

Discretion

Flexibility

Tools

Booking systems

Job description

Auberge Collection in Mayfair’s Cambridge House seeks a Spa Receptionist to welcome guests, guide them through our wellbeing offerings, and ensure a seamless, personalised experience from arrival to departure.

You will manage reservations, respond to enquiries, share knowledge of treatments, and maintain impeccable presentation across reception and relaxation areas while collaborating with the team to deliver the Baeden House guest experience.