Spa Receptionist | Luxury Wellbeing Concierge

Cambridge House; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Cambridge House, a prominent Auberge Collection wellbeing sanctuary in Mayfair, invites a Spa Receptionist to join its opening team. You will welcome guests, manage reservations, and guide visitors through our treatments and experiences with warmth and discretion.

You will work closely with the team to maintain pristine presentation, handle payments and guest records, and help shape service standards for a memorable guest journey from arrival to departure.

Qualifications

• Experience in a reception, spa, wellness or luxury hospitality environment.
• Confidence using booking systems, handling payments and maintaining guest records.
• Ability to anticipate needs and resolve enquiries thoughtfully.
• Excellent attention to detail and professionalism.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Welcome guests to Cambridge House with warmth and care.
• Manage spa reservations, appointments and enquiries with precision.
• Share knowledge of treatments and wellness experiences with tailored recommendations.
• Maintain a calm, inviting atmosphere with impeccable presentation across reception and spaces.
• Coordinate appointments and guest preferences with the team.
• Handle payments, bookings and guest records accurately and discreetly.
• Contribute to opening Baeden House by helping shape service standards.

Skills

Spa reception experience

Booking systems

Guest service excellence

Attention to detail

Flexibility with shifts

Right to work in the United Kingdom

Tools

Booking systems

Job description

Cambridge House, a prominent Auberge Collection wellbeing sanctuary in Mayfair, invites a Spa Receptionist to join its opening team. You will welcome guests, manage reservations, and guide visitors through our treatments and experiences with warmth and discretion.

You will work closely with the team to maintain pristine presentation, handle payments and guest records, and help shape service standards for a memorable guest journey from arrival to departure.