Luxury Showroom Manager: Client Experience Leader

The Watches of Switzerland Group; Greenhithe; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme (24/7)

Virtual GP service (24/7)

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group, home to Mappin & Webb Showrooms, is seeking an experienced Store Manager with a passion for luxury retail. You will lead a high-performing team, deliver outstanding client experiences and represent the brand with confidence and knowledge.

In this role you will develop your people, drive sales, build lasting client relationships and help grow the business through strategic thinking and exceptional service across our elevated product range.

Qualifications

• A great leader with a natural flair for leading and developing a high performing team.
• A proven track record in retail management.
• Commercially aware.
• People, sales and customer focused delivering an excellent client experience to all.
• An inspirational role model with a passion for our products.

Responsibilities

• Lead, motivate and develop a high-performing team to deliver excellent customer service.
• Represent the brand with confidence and knowledge to provide an exceptional showroom experience.
• Drive the business forward with a passion for our products and strategic vision.

Skills

Leadership

Retail management

Customer focus

Commercial awareness

Brand passion

Job description

The Watches of Switzerland Group, home to Mappin & Webb Showrooms, is seeking an experienced Store Manager with a passion for luxury retail. You will lead a high-performing team, deliver outstanding client experiences and represent the brand with confidence and knowledge.

In this role you will develop your people, drive sales, build lasting client relationships and help grow the business through strategic thinking and exceptional service across our elevated product range.