Luxury Retail Team Leader – Client Experience

The Watches of Switzerland Group; Greenhithe; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Mappin & Webb is seeking a Supervisor in our luxury showroom to lead a team, deliver outstanding client experiences and work towards boutique targets. You will develop product knowledge and share best practices to raise service standards.

You will represent the brand with confidence, build relationships with clients beyond a single sale, and continually enhance the jewellery expertise across the team in a premium environment.

Qualifications

• Experience of leading or supervising a team.
• People, sales and client focused approach.
• A positive, can-do attitude.
• Passion for delivering exceptional client experience.
• Strong communication and conversational skills.
• Eager to learn and build product knowledge.
• Flexible team player ready to go the extra mile.

Responsibilities

• Lead and supervise showroom team to achieve personal and team targets.
• Develop and update product knowledge and jewellery expertise.
• Represent the brand with confidence and exceptional service.
• Identify best practices and share them with the team.

Skills

Leadership

People and client focus

Positive attitude

Exceptional client experience

Communication skills

Willingness to learn

Team player

Job description

Mappin & Webb is seeking a Supervisor in our luxury showroom to lead a team, deliver outstanding client experiences and work towards boutique targets. You will develop product knowledge and share best practices to raise service standards.

You will represent the brand with confidence, build relationships with clients beyond a single sale, and continually enhance the jewellery expertise across the team in a premium environment.