Luxury Sales Team Leader

LVMH; Greater London; Vor Ort; GBP 36.000 - 54.000; Vollzeit

Zusammenfassung

LVMH’s Loro Piana unit seeks a Team Manager to lead the sales floor, ensure daily operations run smoothly and achieve targets. You will champion heritage, craftsmanship and client experience while coaching and developing a high-performing team.

You will work to uphold luxury standards, visual presentation and compliance, aligning with store and brand values to deliver exceptional service and growth.

Qualifikationen

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison.
• Express enthusiasm for the heritage, stories and products of LP and promote their craftmanship, uniqueness and exceptional value.
• Ensure high standards of store environment, visual presentation and operational excellence in all activities.
• Drive sales performance within assigned area by setting targets, monitoring results and implementing actions to improve performance.
• Collaborate with merchandising and store teams to optimize assortment, product placement and business opportunities. Oversee daily operations within the area, ensuring smooth execution, stock management and alignment with procedures.
• Guarantee compliance with company policies and regulations, supporting efficient workflows and coordination with operations teams.
• Ensure strong client experience and a client-centric culture, leveraging client feedback and service tools to enhance satisfaction and loyalty.
• Guide team members in delivering consistent and high-quality client experience.
• Recruit, lead and develop the team through coaching, training and performance feedback to ensure engagement and growth.
• Foster a positive and collaborative team environment, promoting LVMH values and a strong service culture.
• Support team capability building by identifying training needs and guiding team members in delivering high-quality client experience.

Aufgaben

• Ambassador of Loro Piana to clients, conveying warmth, elegance and heritage in every interaction.
• Promote LP stories and craftsmanship to drive desirability and value.
• Maintain store environment, visual standards and operational excellence on the floor.
• Drive sales by setting targets, monitoring results and taking corrective actions.
• Collaborate with merchandising and store teams on assortment and placement.
• Oversee daily operations, stock management and procedural alignment.
• Ensure compliance with policies and smooth workflows with operations teams.
• Deliver a best-in-class client experience and nurture client relationships.
• Lead, coach and develop the team to sustain engagement and growth.
• Foster a collaborative culture aligned with LVMH values and service excellence.

Kenntnisse

Brand & Desirability Experience

Business & Operational

Client & Relationship Excellence

People Growth & Care

Jobbeschreibung

LVMH’s Loro Piana unit seeks a Team Manager to lead the sales floor, ensure daily operations run smoothly and achieve targets. You will champion heritage, craftsmanship and client experience while coaching and developing a high-performing team.

You will work to uphold luxury standards, visual presentation and compliance, aligning with store and brand values to deliver exceptional service and growth.