Luxury Sales & Client Care Administrator

Chanel, Inc.; City Of London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Retail Discounts

Job summary

CHANEL UK is seeking a Sales and Service Administrator for a 12-month fixed term contract based at Selfridges in London. You will be the front-line contact for clients, ensuring flawless transactional processing and strict adherence to AML, ID checks, and quota controls.

Develop strong client relationships, maintain data accuracy, and support a premium client experience across all touchpoints. Join a luxury brand known for exceptional service and team collaboration.

Qualifications

• Excellent customer service and problem solving.
• Collaborative mindset with strong communication.
• Meticulous with data, deadlines and confidentiality.

Responsibilities

• Open/close Point of Sale and manage float.
• Interact with clients and process sales transactions.
• Ensure compliance per POS Manual and regulations.
• Maintain boutique quota tracker with accuracy.
• Maintain CRM client data accuracy and GDPR compliance.
• Process Pay by Link payments via Adyen portal.

Skills

Customer service

Administrative skills

Attention to detail

Data management

Team collaboration

Tools

CRM

Adyen portal

RFID

Job description

CHANEL UK is seeking a Sales and Service Administrator for a 12-month fixed term contract based at Selfridges in London. You will be the front-line contact for clients, ensuring flawless transactional processing and strict adherence to AML, ID checks, and quota controls.

Develop strong client relationships, maintain data accuracy, and support a premium client experience across all touchpoints. Join a luxury brand known for exceptional service and team collaboration.