FTC Sales & Service Administrator, Selfridges

Chanel; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

CHANEL Selfridges in London is seeking a Sales and Service Administrator on a 12‑month fixed term contract, full time. You will be the key contact for clients, ensuring compliant processes, while supporting the boutique with daily operational tasks and excellent service.

You will handle POS operations, stock accuracy via RFID, client data and GDPR responsibilities, and remote sales processing. A collaborative team player with strong attention to detail will thrive here.

Qualifications

• Excellent customer service and problem-solving skills.
• Collaborative mindset, patience and ability to stay calm under pressure.
• Strong administrative skills and excellent verbal and written communication.
• Meticulous, thorough with strong attention to detail.
• Experience in managing workflow and meeting deadlines.
• Attention to detail and ability to spot unusual activity.

Responsibilities

• Ensure that all Points of Sale are open and closed, and the float is ready.
• Engage with clients as the final face of the client journey, handling transactional aspects of sales.
• Ensure all compliance requirements in the POS Compliance Manual are followed and completed per policies.
• Establish and cultivate strong customer relationships by responding promptly to queries and keeping all parties informed.
• Front of House housekeeping – replenish and order stationery (till rolls, data capture cards, envelopes).
• RFID – ensure the sale is processed so stock levels are accurate.
• Quota management – maintain an accurate boutique tracker record.
• Maintain client data accuracy/GDPR – update client details/merge accounts, manage CRM opt-ins.
• Manage Remote Sales (PBL) by processing Pay by Link transactions and Adyen payments, ensuring accuracy and compliance.
• Be helpful and courteous to colleagues; remain reliable, positive, and flexible.
• Work effectively within the team, sharing ideas and maintaining good time management and boutique cover.
• Maintain absolute confidentiality of company activities and internal affairs.
• Participate in training and apply high standards of selling skills and knowledge.
• Actively participate in meetings.

Skills

Customer service

Administrative skills

Attention to detail

Communication skills

GDPR compliance

Tools

RFID system

Adyen

Y2 system

Job description

Sales and Service Administrator

Location: Selfridges

Contract: 12 months Fixed Term Contract, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL

The Sales and Service Administrator plays a vital role as a key point of contact for clients and is responsible for ensuring full compliance with all required processes, including anti‑money laundering, identification, and quota checks. The role contributes to building long‑term client relationships and brand loyalty by consistently delivering an exceptional level of care, demonstrating strong product knowledge, and working collaboratively with the wider team. Through attention to detail and adherence to CHANEL standards, the Sales and Service Administrator supports a seamless and trusted client experience at every stage of the client journey.

WHAT IMPACT YOU CREATE AT CHANEL

• Ensure that all Point of Sales are open and closed, check that the float is ready
• Engaging with clients to be the final face of the client journey, dealing with transactional aspects of sale
• Ensure all compliance requirements outlined in the POS Compliance Manual are accurately followed and completed in line with company policies, standards and regulatory requirements.
• Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate.
• Front of House housekeeping - replenish and order stationery (till rolls, client data capture cards, receipt envelopes)
• RFID- ensure that the sale is processed so that the stock levels are accurate.
• Quota management - keep an accurate record on the boutique tracker document.
• Maintaining Client Data Accuracy/GDPR - update client details/merge accounts where needed, maintain CRM (Customer Relationship Management) opts In's
• Manage Remote Sales (PBL) by processing Pay by Link transactions, administering payments via the Adyen portal, and ensuring accuracy and compliance at all times.
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, positive, supportive and flexible at all times
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times.
• Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all time
• Successfully participate in and complete any training provided, acquiring and applying high standards of selling skills and knowledge.
• Actively and positively participate in any meetings arranged.

WHAT YOU WILL BRING TO THE ROLE

• Excellent customer service skills and a passion for problem solving.
• Collaborative mindset, patience and the ability to remain calm in stressful situations
• Strong administrative skills and excellent verbal and communication skillset.
• A meticulous mindset, thorough and with strong attention to detail.
• Experience of managing workflow and meeting deadlines
• Having excellent attention to detail and the ability to spot unusual activity

YOU ARE ENERGISED BY

• We are looking for someone who is rigorous and reliable, communicative and has a keen eye for details. You will be comfortable engaging with a range of clients in a positive and confident manner.
• You will have a good understanding of processes how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.
• Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected, and any unusual activity is shared and reported.
• Putting yourself in other people's shoes and listening to understanding their needs; Being exposed to a diversity of topics and drawing common threads

WHAT YOU WILL GAIN FROM THIS EXPERIENCE

• An Environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
• Delivery of excellence in an environment that places the long-term success of its people and by extension the brand at its forefront
• Being part of a team that delivers a key value add service to the client, and deepens the client's relationship with the brand
• The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

BENEFITS AT CHANEL

Our employee benefits have been