Luxury Sales & Client Experience Administrator

Chanel; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

CHANEL Selfridges in London is seeking a Sales and Service Administrator on a 12‑month fixed term contract, full time. You will be the key contact for clients, ensuring compliant processes, while supporting the boutique with daily operational tasks and excellent service.

You will handle POS operations, stock accuracy via RFID, client data and GDPR responsibilities, and remote sales processing. A collaborative team player with strong attention to detail will thrive here.

Qualifications

• Excellent customer service and problem-solving skills.
• Collaborative mindset, patience and ability to stay calm under pressure.
• Strong administrative skills and excellent verbal and written communication.
• Meticulous, thorough with strong attention to detail.
• Experience in managing workflow and meeting deadlines.
• Attention to detail and ability to spot unusual activity.

Responsibilities

• Ensure that all Points of Sale are open and closed, and the float is ready.
• Engage with clients as the final face of the client journey, handling transactional aspects of sales.
• Ensure all compliance requirements in the POS Compliance Manual are followed and completed per policies.
• Establish and cultivate strong customer relationships by responding promptly to queries and keeping all parties informed.
• Front of House housekeeping – replenish and order stationery (till rolls, data capture cards, envelopes).
• RFID – ensure the sale is processed so stock levels are accurate.
• Quota management – maintain an accurate boutique tracker record.
• Maintain client data accuracy/GDPR – update client details/merge accounts, manage CRM opt-ins.
• Manage Remote Sales (PBL) by processing Pay by Link transactions and Adyen payments, ensuring accuracy and compliance.
• Be helpful and courteous to colleagues; remain reliable, positive, and flexible.
• Work effectively within the team, sharing ideas and maintaining good time management and boutique cover.
• Maintain absolute confidentiality of company activities and internal affairs.
• Participate in training and apply high standards of selling skills and knowledge.
• Actively participate in meetings.

Skills

Customer service

Administrative skills

Attention to detail

Communication skills

GDPR compliance

Tools

RFID system

Adyen

Y2 system

Job description

CHANEL Selfridges in London is seeking a Sales and Service Administrator on a 12‑month fixed term contract, full time. You will be the key contact for clients, ensuring compliant processes, while supporting the boutique with daily operational tasks and excellent service.

You will handle POS operations, stock accuracy via RFID, client data and GDPR responsibilities, and remote sales processing. A collaborative team player with strong attention to detail will thrive here.