Luxury Retail Travel Manager

Travel Trade Recruitment; Cambridge; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private medical insurance

25 days annual leave

Birthday day off

Volunteer day

Enhanced pension

Staff travel discounts

Wellbeing discounts

Job summary

Travel Trade Recruitment is recruiting for a Travel Branch Manager to launch a brand-new luxury retail operation in Cambridge. You will lead a team of Travel Experts and an Assistant Manager, hands-on selling and driving a premium customer experience while achieving sales targets. The role combines leadership with frontline sales, local marketing, and relationship building, all within a busy luxury travel environment.

Qualifications

• Experience leading a Retail Travel Branch.
• Proven track record in achieving sales targets and driving performance.
• Strong leadership with coaching and development experience.
• Capable of hands-on selling while managing store operations.

Responsibilities

• Oversee store performance, drive sales, conversion and profitability.
• Lead, coach and motivate Travel Experts and an Assistant Manager.
• Create proactive sales culture and ensure exceptional customer service.
• Assist clients with luxury tailor-made holidays and bookings.
• Develop local business via marketing, events and partnerships.
• Build long-term customer relationships and encourage referrals.
• Manage daily store operations, rotas and performance reviews.
• Ensure high standards across the customer journey.

Skills

Team leadership

Sales targets

Customer service

Commercial awareness

Job description

An exciting opportunity has arisen for an experienced Travel Branch Manager to join a leading luxury tailor-made Travel Company as they launch a brand-new retail operation in Cambridge. This is a fantastic opportunity to be part of an exciting new venture, leading a team of Travel Experts specialising in creating exceptional, bespoke holidays worldwide. We're looking for a commercially driven Manager with a passion for luxury travel, strong sales experience and the ability to motivate and develop a successful team. A competitive salary and excellent benefits package are available, including private medical insurance, generous annual leave and discounted luxury holidays.

JOB DESCRIPTION:

• Take responsibility for the overall performance of the store, driving sales, conversion and profitability.
• Lead, coach and motivate a team of Travel Experts and an Assistant Manager.
• Create a proactive sales culture, ensuring exceptional customer service and consistently achieving sales targets.
• Remain hands-on with sales, assisting clients with luxury tailor-made holiday enquiries and bookings.
• Develop local business through marketing initiatives, events, networking and partnerships.
• Build long-term customer relationships, encouraging repeat business and referrals.
• Oversee daily store operations, including staff rotas, performance reviews and team development.
• Ensure the highest standards of service are delivered throughout the customer journey.

EXPERIENCE REQUIRED:

• Previous experience of managing a Retail Travel Branch
• Previous experience managing a team within travel sales or a premium, service-led sales environment.
• Proven track record of achieving sales targets and driving commercial performance.
• Strong leadership skills with experience coaching, motivating and developing a successful team.
• Confident balancing management responsibilities with hands‑on selling.
• A passion for travel and delivering exceptional customer experiences.
• Excellent communication, organisational and relationship‑building skills.

THE PACKAGE:

A competitive salary and excellent benefits package are available, including:

• Private medical insurance and healthcare cash plan.
• 25 days' holiday, increasing to 30 days with service.
• Additional day off for your birthday.
• Paid volunteering day.
• Enhanced pension, family leave and life insurance.
• Generous staff travel discounts, including luxury holidays.
• Gym, wellbeing and retail discount schemes.

This is a full‑time, retail‑based position working 37 hours per week over 5 days out of 7, including some evenings and weekends on a rota. Typically, one full weekend off per month.

Unfortunately, due to the volume of applications, we are unable to respond to everyone individually.