Travel Branch Manager

Travel Trade Recruitment; Greater London; On-site; GBP 56,000 - 68,000; Full time

Benefits offered by this job

Private Medical Insurance

Exceptional Salary Package

Holiday - 25 days rising to 30 days

A day off for your birthday

A day off for volunteering

Healthshield health cash plan

Enhanced family leave & pension scheme

Life insurance

Wellhub

Benefits Platform

Job summary

Travel Trade Recruitment is seeking a Store Manager in London to lead two concession locations on Oxford Street and Sloane Square. You will be responsible for sales, profitability and service standards while developing two Assistant Managers and a team of Personal Travel Experts.

You will split time across both stores, actively selling holidays and supporting client demand, cultivating a relationship-led sales culture, and driving local market presence with premium client experiences.

Qualifications

• Proven experience leading multiple store teams in a sales environment.
• Strong relationship-building with internal and external partners.

Responsibilities

• Own the overall performance of both stores, with targets and reviews.
• Lead two stores through two Assistant Managers and a team of Personal Travel Experts.
• Split time across Oxford Street and Sloane Square to sell holidays and support client demand.
• Plan rosters and ensure operational standards across both locations.

Job description

Travel Store Manager - London Up To £62,000 OTE £76,500

The Opportunity

As a Store Manager, you will be the commercial and operational leader of two concession locations in Oxford Street and Sloane Square, with accountability for the overall performance of both sites, including sales, conversion, profitability, service standards, and team leadership.

You will lead and develop an Assistant Manager in each store and, through them, a team of Personal Travel Experts, building leaders who can run their store day to day. Splitting your time across both locations, you will also actively sell and support client demand. You will create a proactive, relationship-led sales culture, grow local market presence, and ensure a consistently premium client experience.

Key responsibilities include:

Store Performance & Sales

• Own the overall performance of both stores, including sales, conversion, profitability and service delivery
• Set clear targets for each location, regularly reviewing performance with the Assistant Managers in each store
• Drive a proactive sales culture that converts footfall and builds a strong future pipeline
• Actively sell holidays and support client demand across both locations as required

Team Management

• Lead, recruit, coach and performance manage teams across both stores, working through the Assistant Managers
• Coach and develop Assistant Managers to successfully lead their store day to day, including when working from the other location
• Conduct regular 1-2-1s and performance reviews to support development
• Set clear objectives and development plans for Assistant Managers and team members
• Identify and nurture future talent, building succession pathways across both stores
• Create one team culture of engagement, collaboration and accountability, sharing best practice across locations

Operations & Leadership

• Plan your time effectively across both stores, ensuring visible leadership and support in each location
• Ensure effective rota planning, coverage and operational standards across both stores
• Share insights and feedback to support continuous improvement across the wider retail operation

Shift & Rota Requirements

• This role is based across two retail locations, with time split between both stores to support performance, team development and operational excellence
• The role operates on a retail rota, including weekends, bank holidays and peak trading periods
• Working patterns will be scheduled in line with business needs and may vary week to week

What You'll Bring to the Team

You'll bring proven experience leading teams in a sales or service-led environment, ideally across multiple locations or through other managers, with a strong track record of delivering sales performance and driving commercial results.

Additional experience required:

• Experience leading and developing managers and their teams to achieve high performance
• Comfortable balancing leadership across two stores with hands‑on selling
• Organised and able to prioritise effectively across multiple locations in a fast‑paced environment
• Proactive and able to build relationships internally and externally, including with partner retail leadership teams
• Passion for delivering exceptional client experiences
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook

There's more:

• Private Medical Insurance
• Exceptional Salary Package
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers