Travel Manager

Travel Trade Recruitment; London Borough of Hackney; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

25 days annual leave increasing to 30

Birthday day off

Job summary

Travel Trade Recruitment is seeking an experienced Travel Manager to lead a brand-new luxury retail travel store on the Berkshire/West London border. You will steer commercial performance, provide inspirational leadership and develop a high-performing team of travel experts.

You will drive premium customer service, build strong local relationships and deliver sales growth through events, partnerships and personal holiday sales. 37-hour week, full-time.

Qualifications

• Experience within the travel industry.
• Strong leadership to motivate a team.
• Proven track record in sales, business development or retail performance.
• Ability to grow sales and develop a local client base.
• Strong organisational skills.
• Proficient with MS Office 365.

Responsibilities

• Own store performance, including sales, conversion, profitability and service standards.
• Lead, coach and develop a team to achieve sales targets and deliver outstanding results.
• Recruit new team members, conducting regular one-to-ones and performance reviews, and supporting career development.
• Create a positive, collaborative and results-driven team environment.
• Deliver a premium, client-focused experience and ensuring the highest standards of service throughout the customer journey.
• Build long-term client relationships to encourage repeat business and recommendations.
• Drive local business growth through networking, events, marketing initiatives and community partnerships.
• Support the team with sales opportunities and personally selling holidays where required.
• Managing rotas, staffing levels and the smooth day-to-day running of the store.
• Acting as the senior company representative within the retail location and identifying opportunities to improve performance.

Skills

Travel industry experience

Leadership skills

Sales track record

Business development

Grow sales

Organisational skills

MS Office 365

Tools

MS Office 365

Job description

Are you an experienced Travel Manager with a passion for delivering exceptional customer service and driving sales?

This is an exciting opportunity to join a well-established, luxury tailor-made travel company as they expand into retail travel, opening a brand-new store on the boarders of Berkshire and West London. This is a fantastic opportunity to play a key role in an exciting new chapter for the business, leading a team of travel experts and helping establish the store within the local community.

This is a hands-on leadership role, as a Travel Manager, you will take overall responsibility for the commercial performance and day-to-day operations of the retail travel branch.

Key responsibilities include:

• Taking ownership of store performance, including sales, conversion, profitability and service standards.
• Leading, coaching and developing a team to achieve sales targets and deliver outstanding results.
• Recruiting new team members, conducting regular one-to-ones and performance reviews, and supporting career development.
• Creating a positive, collaborative and results-driven team environment.
• Delivering a premium, client-focused experience and ensuring the highest standards of service throughout the customer journey.
• Building long-term client relationships to encourage repeat business and recommendations.
• Driving local business growth through networking, events, marketing initiatives and community partnerships.
• Supporting the team with sales opportunities and personally selling holidays where required.
• Managing rotas, staffing levels and the smooth day-to-day running of the store.
• Acting as the senior company representative within the retail location and identifying opportunities to improve performance.

Skills Required:

• Experience within the travel industry
• A passion for travel and creating memorable customer experiences.
• Strong leadership skills, with experience coaching and motivating a team to achieve targets.
• A successful track record in sales, business development or retail performance.
• The ability to identify opportunities to grow sales and develop a strong local client base.
• Strong organisational skills and the ability to manage competing priorities.
• Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and SharePoint.

Hours:

This is a full-time position, working 37 hours per week across five days out of seven. The role will include a mixture of weekday, evening and weekend shifts (one full weekend off each month).

Monday-Friday: 10am-8pm, Saturday: 9am-7pm, Sunday: 10:30am-5pm

Package:

• Competitive salary and benefits package.
• Private medical insurance.
• 25 days' annual leave, increasing to 30 days with length of service.
• An additional day off for your birthday.
• A paid volunteering day each year.
• Health cash plan, including support with everyday healthcare costs.
• Enhanced family leave and pension scheme.
• Life insurance.
• Exclusive travel discounts for you, friends and family.
• Access to gym, fitness and wellbeing discounts.
• Employee assistance and wellbeing support.
• Retail discounts and cashback offers.