Retail Travel Consultant

Travel Trade Recruitment; Sale; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

£3,000 personal holiday allowance

10% commission on profit from holidays

Familiarisation trips

Career development and growth

Job summary

Travel Trade Recruitment is looking for an experienced Travel Agent to join a flagship store in Sale, UK. You will turn holiday enquiries into bookings, craft bespoke holidays and dynamic packages, including flights, hotels and cruises, and nurture lasting customer relationships.

You’ll be at the heart of the customer experience, working to hit sales targets while delivering exceptional service with wide cruise expertise and worldwide destination knowledge.

Qualifications

• Experience selling holidays in a travel agency or similar.
• Practical experience in dynamic packaging and bespoke itineraries.
• Strong cruise knowledge with ability to recommend products.
• Extensive worldwide destination knowledge.
• Proven ability to convert enquiries into bookings and hit sales targets.
• Excellent communication and customer relationships.

Responsibilities

• Welcoming customers into the store and getting to know exactly what they're looking for.
• Creating and selling bespoke holidays and dynamic packages, combining flights, accommodation, transfers and other travel components.
• Using your cruise expertise to recommend and book the right cruise lines, ships, cabins and itineraries for each customer.
• Preparing compelling and accurate quotations and following up enquiries to maximise conversion.
• Building strong, long-term customer relationships through exceptional service before, during and after travel.
• Working towards sales and profitability targets while always putting the customer's needs at the centre of your recommendations.
• Managing bookings, payments, amendments and customer communications accurately.
• Keeping your destination, supplier and product knowledge current.
• Helping create a welcoming, successful flagship store that becomes a valued part of the local community.

Skills

Dynamic packaging

Cruise knowledge

Customer relationships

Sales targets

Travel booking systems

Attention to detail

Tools

Travel booking systems

Job description

My client are opening their first flagship travel store in Sale - and are looking for an experienced Travel Agent to help them to make it a success. Do you have a wide range of experience selling everything from beach escapes, cruises, city breaks and tailor-made journeys this could be the perfect role for you.
This is more than a role selling holidays. It's an opportunity to join an ambitious, growing travel business at the start of its retail journey, play a genuine part in shaping the customer experience and help build something that will grow well beyond their first store. They have plans to open four to five retail stores over the next 6-12 months, so this would be a very exciting time to join their team.
They are looking for an accomplished travel professional with strong dynamic packaging experience, extensive worldwide destination knowledge and excellent cruise expertise. You'll be confident creating tailor-made holidays, turning enquiries into bookings and building the kind of relationships that keep customers coming back.

The Role

You’ll be at the heart of the customer experience, using your travel expertise to turn holiday dreams into memorable trips.

Your role will include:

• Welcoming customers into the store and getting to know exactly what they're looking for.
• Creating and selling bespoke holidays and dynamic packages, combining flights, accommodation, transfers and other travel components.
• Using your cruise expertise to recommend and book the right cruise lines, ships, cabins and itineraries for each customer.
• Preparing compelling and accurate quotations and following up enquiries to maximise conversion.
• Building strong, long-term customer relationships through exceptional service before, during and after travel.
• Working towards sales and profitability targets while always putting the customer's needs at the centre of your recommendations.
• Managing bookings, payments, amendments and customer communications accurately.
• Keeping your destination, supplier and product knowledge current.
• Helping create a welcoming, successful flagship store that becomes a valued part of the local community.

Experience required;

This is a role for an experienced travel professional who already knows how to sell holidays and can hit the ground running.

You’ll ideally have:

• Previous experience selling holidays within a travel agency or similar travel sales environment.
• Proven practical experience in dynamic packaging and bespoke itinerary creation.
• Strong cruise knowledge, with confidence recommending different cruise products to suit individual customers.
• Extensive worldwide destination knowledge.
• A proven ability to convert enquiries into bookings and work towards sales targets.
• Excellent communication and customer relationship-building skills.
• Confidence using travel booking systems and supplier websites.
• Excellent organisation, accuracy and attention to detail.
• A genuine passion for travel and creating great customer experiences.

The Package;

• £23,000-£25,000 basic salary, depending on experience and expertise.
• 10% commission on the profit from the holidays you sell.
• £3,000 personal holiday allowance, giving you money towards your own travel experiences - or the option to sacrifice this benefit and add it to your basic salary.
• Familiarisation trips, giving you the opportunity to experience destinations and travel products first-hand.
• Continued opportunities to build your destination and product knowledge.
• The chance to develop relationships with leading travel businesses and suppliers.
• A genuine opportunity to help shape our first flagship store.
• Career development and the potential for increased responsibility as our retail network grows.