Luxury Retail Store Manager — Lead Sales & Talent

Hayatt Pharmacy; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts across skincare,美容,

Discounts via employee benefits 플랫폼

Training and development opportunities

Career progression within the group

Job summary

Life & Hayatt Group is seeking a hands-on Store Retail Manager to lead a team, drive commercial performance and own daily store operations. You will develop colleagues, uphold high standards and deliver attentive service, while working closely with HQ and pharmacy colleagues to translate priorities into results.

The role requires a minimum of 5 years in luxury retail management, strong communication, analytical skills and a proven track record in achieving sales targets and delivering

Qualifications

• At least 5 years’ experience in a luxury retail management role.
• Excellent communication and relationship building skills.
• Strong analytical and commercial mindset.
• Experience in maintaining commercial targets, customer service standards and team performance.
• Confidence analysing sales reports and KPIs and translating findings into practical action.

Responsibilities

• Take ownership of store sales performance and targets.
• Analyse sales reports and KPIs to identify opportunities and implement actions.
• Set team objectives, communicate expectations and conduct performance reviews.
• Oversee store operations, staffing, rotas, budgets and HQ escalation.
• Coach and develop Assistant Manager and Supervisors to share leadership responsibility.
• Maintain merchandising, cleanliness and presentation, and ensure brand standards.
• Onboard new starters with clear objectives and training, and conduct probation reviews.

Skills

Leadership

Communication

Analytical mindset

Customer service

Retail management

Job description

Life & Hayatt Group is seeking a hands-on Store Retail Manager to lead a team, drive commercial performance and own daily store operations. You will develop colleagues, uphold high standards and deliver attentive service, while working closely with HQ and pharmacy colleagues to translate priorities into results.

The role requires a minimum of 5 years in luxury retail management, strong communication, analytical skills and a proven track record in achieving sales targets and delivering