Luxury Store Leader – West London VIP Clienteling

Londonsvenskar; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Hästens in West London is seeking a Store Manager to drive customer experience and profitability within our luxury bed brand. You will lead and develop a high-performing sales team, build relationships with VIP clients, and plan in-store events while acting as a brand ambassador across the local community.

The role requires proven leadership in luxury retail, strong clienteling skills, CRM experience (Salesforce preferred), and a track record of meeting sales targets.

Qualifications

• Minimum 5 years’ experience in luxury retail sales.
• Proven leadership experience in building and guiding a team.
• Experience in clienteling and CRM systems.
• Strong negotiation and relationship-building skills.
• Knowledge of London luxury retail market is a plus.

Responsibilities

• Lead and develop the store team to deliver exceptional customer service and achieve targets.
• Drive profitability and manage the store budget efficiently.
• Build and maintain relationships with VIP clients and prospects.
• Plan and execute in-store events to boost brand presence.
• Implement loss-prevention measures and uphold safety standards.
• Oversee inventory control, visual merchandising, and daily operations.

Skills

Luxury retail sales

Leadership

Clienteling/CRM

Negotiation

Data analysis

Forecasting

Budgeting

Team development

Sales targets

Education

Bachelor's or Master's degree

Tools

Salesforce

MS Excel

Job description

Hästens in West London is seeking a Store Manager to drive customer experience and profitability within our luxury bed brand. You will lead and develop a high-performing sales team, build relationships with VIP clients, and plan in-store events while acting as a brand ambassador across the local community.

The role requires proven leadership in luxury retail, strong clienteling skills, CRM experience (Salesforce preferred), and a track record of meeting sales targets.