Retail Store Manager

Hayatt Pharmacy; Greater London; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts across skincare,美容,

Discounts via employee benefits 플랫폼

Training and development opportunities

Career progression within the group

Job summary

Life & Hayatt Group is seeking a hands-on Store Retail Manager to lead a team, drive commercial performance and own daily store operations. You will develop colleagues, uphold high standards and deliver attentive service, while working closely with HQ and pharmacy colleagues to translate priorities into results.

The role requires a minimum of 5 years in luxury retail management, strong communication, analytical skills and a proven track record in achieving sales targets and delivering

Qualifications

• At least 5 years’ experience in a luxury retail management role.
• Excellent communication and relationship building skills.
• Strong analytical and commercial mindset.
• Experience in maintaining commercial targets, customer service standards and team performance.
• Confidence analysing sales reports and KPIs and translating findings into practical action.

Responsibilities

• Take ownership of store sales performance and targets.
• Analyse sales reports and KPIs to identify opportunities and implement actions.
• Set team objectives, communicate expectations and conduct performance reviews.
• Oversee store operations, staffing, rotas, budgets and HQ escalation.
• Coach and develop Assistant Manager and Supervisors to share leadership responsibility.
• Maintain merchandising, cleanliness and presentation, and ensure brand standards.
• Onboard new starters with clear objectives and training, and conduct probation reviews.

Skills

Leadership

Communication

Analytical mindset

Customer service

Retail management

Job description

At Life & Hayatt Group, we bring together luxury pharmacy, beauty, skincare and wellness with a personal approach to service.

We’re looking for a hands‑on Store Retail Manager who can lead a team, drive commercial performance and take ownership of daily store operations. You’ll develop your colleagues, maintain high operational standards and make sure every customer receives attentive, knowledgeable service. Working closely with HQ and pharmacy colleagues, you’ll turn business priorities into clear actions and results.

Your responsibilities

Sales and performance

• Take ownership of the store’s sales performance and achievement of agreed targets.
• Analyse sales reports and KPIs, identify opportunities and implement clear action plans to improve results.
• Set individual objectives, communicate expectations and hold regular performance reviews with the team.
• Monitor staffing and operating costs, keeping activity within approved budgets and escalating additional resource needs to HQ.
• Work with marketing to deliver promotions and product launches effectively.
• Prepare weekly performance reports, explaining results, challenges and corrective actions.
• Lead by example with personalised service and recommendations that meet customers’ needs.
• Coach the team to deliver consistent service, build lasting customer relationships and encourage repeat visits.
• Take ownership of customer concerns and ensure they are resolved promptly and professionally.
• Authorise refunds and discounts within agreed limits and ensure the team follows company procedures.

Store operations and presentation

• Oversee daily store operations, including opening, closing, shift handovers and security procedures.
• Manage staffing, approve rotas and ensure tasks are allocated clearly and completed to the required standard.
• Oversee stock levels, ordering, deliveries, inventory checks and replenishment, investigating discrepancies and reducing avoidable losses.
• Ensure cash-up, payment, till and invoice-checking procedures are completed accurately and exceptions are reported and resolved.
• Maintain high standards of merchandising, cleanliness, organisation and team presentation.
• Ensure adherence to company procedures, address operational issues and track corrective actions.
• Maintain clear communication with HQ, pharmacy colleagues and other branches.
• Ensure new starters receive structured onboarding, clear objectives and appropriate training.
• Conduct probation reviews, appraisals and regular coaching conversations.
• Develop the Assistant Manager and Supervisors to take responsibility and provide effective management cover.
• Manage team performance, attendance and day‑to‑day concerns, working with HQ on sensitive matters.
• Build a supportive team culture with clear expectations, fair task allocation and accountability.

Key requirements

• At least 5 years’ experience in a luxury retail management role, with a proven ability to lead a team, drive sales and manage store operations.
• Excellent communication and relationship building skills
• Strong analytical and commercial mindset
• Experience in maintaining commercial targets, customer service standards and team performance.
• Confidence analysing sales reports and KPIs and translating findings into practical action.
• Strong organisational skills, including staffing, rota planning, stock management and cash controls.
• The ability to coach colleagues, manage performance and develop future team leaders.
• A passion for beauty, skincare, wellness or retail, with a desire to help customers look and feel their best.
• Sound judgement, ownership of results and confidence making decisions within agreed authority.
• Flexibility to work weekdays, weekends and evenings as required.
• Competitive pay.
• Employee discounts across our skincare, beauty and wellness ranges.
• Access to an employee benefits platform offering discounts, rewards and wellbeing benefits.
• Training and ongoing professional development.
• Opportunities to grow and progress within the pharmacy group.