Luxury Retail Store Manager - Customer Experience Leader

PVH; Sheffield; On-site; GBP 28,000 - 36,000; Full time

Job summary

PVH is seeking an Assistant Manager for our premium brands Calvin Klein and Tommy Hilfiger in the UK. You will lead store teams to deliver exceptional customer experiences, drive sales, and maintain visual standards across the sales floor and back room.

You will partner with store management to implement brand directives and develop the team to achieve business goals. You will have demonstrated people management experience in a premium or luxury environment, a collaborative leadership style, and

Qualifications

• Experience leading store teams and driving sales performance.
• Strong customer service mindset with a focus on delivering a premium brand experience.
• Proven ability to manage people, resolve conflicts and motivate teams.

Responsibilities

• Lead store teams to achieve sales, service and visual standards.
• Collaborate with VM and store management to execute brand directives.
• Identify opportunities to improve performance and customer experience.
• Support manpower planning, recruitment and onboarding of store staff.
• Communicate goals, performance metrics and action plans to drive results.
• Provide decisive leadership on the shop floor and build bench strength for key roles.

Skills

People management

Customer service

Leadership

Communication

Job description

PVH is seeking an Assistant Manager for our premium brands Calvin Klein and Tommy Hilfiger in the UK. You will lead store teams to deliver exceptional customer experiences, drive sales, and maintain visual standards across the sales floor and back room.

You will partner with store management to implement brand directives and develop the team to achieve business goals. You will have demonstrated people management experience in a premium or luxury environment, a collaborative leadership style, and