Luxury Retail Assistant Store Manager

PVH Corp.; Wembley; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

PVH Wembley Outlet is seeking an Assistant Store Manager to lead a premium retail team, ensuring exceptional customer service and adherence to brand standards for TOMMY HILFIGER and CALVIN KLEIN. You will drive sales, coordinate with VM, mentor staff, and support recruitment and succession planning.

You will inspire teams to deliver engaging customer journeys, maintain visual standards, and collaborate across disciplines to maximize store performance and profitability.

Qualifications

• Experience in supervisory or specialist roles within premium or luxury brands.
• Strong leadership and customer-service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead store teams to drive sales and deliver exceptional customer experience while maintaining visual standards.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Coordinate with visual merchandising to ensure clear communication between VM and store teams.
• Partner with Store Manager to build on business opportunities and meet company standards.
• Focus staff on building relationships with customers and delivering spirited service.
• Conduct regular store walkthroughs to assess product performance, pricing, service levels and inventory.
• Provide weekly reports to the Store Manager and contribute to action plans to improve results.
• Assist with manpower planning, recruitment, interviewing and hiring of store personnel.
• Assist in developing bench strength for key positions and potential successors.
• Participate in weekly management meetings and staff briefings.
• Communicate sales goals and performance expectations clearly and guide the team to improve results.
• Contribute to delivering a great customer journey and achieving outstanding mystery shop results.

Skills

People management

Customer focus

Communication

Collaboration

Adaptability

Decision making

Job description

PVH Wembley Outlet is seeking an Assistant Store Manager to lead a premium retail team, ensuring exceptional customer service and adherence to brand standards for TOMMY HILFIGER and CALVIN KLEIN. You will drive sales, coordinate with VM, mentor staff, and support recruitment and succession planning.

You will inspire teams to deliver engaging customer journeys, maintain visual standards, and collaborate across disciplines to maximize store performance and profitability.