Luxury Retail Sales Associate - Upsell & Client Growth

Belstaff; Gretna; On-site; GBP 18,000 - 23,000; Full time

Job summary

Belstaff in Gretna is seeking a Sales Associate to maximise revenue in the store and build a strong client base while delivering an entrepreneurial level of customer service that sets the benchmark for the brand.

You will greet, advise and help clients, cross-sell across the in-store collection, maintain stock and visual merchandising standards, and collaborate with the Store Manager to ensure exceptional service for every guest.

Qualifications

• Experience in luxury retail is preferred.
• Excellent communication and interpersonal skills.
• Ability to build and maintain client relationships.

Responsibilities

• Set the store sales benchmark and drive personal targets.
• Greet, advise and help clients to find the right products.
• Confidently cross-sell and upsell across the in-store collection.
• Maintain stock accuracy and visual merchandising standards.
• Handle customer queries and issues professionally with the store team.

Skills

Sales & upsell

Customer service

Client relationships

Product knowledge

Job description

Belstaff in Gretna is seeking a Sales Associate to maximise revenue in the store and build a strong client base while delivering an entrepreneurial level of customer service that sets the benchmark for the brand.

You will greet, advise and help clients, cross-sell across the in-store collection, maintain stock and visual merchandising standards, and collaborate with the Store Manager to ensure exceptional service for every guest.