Luxury Retail Manager: Lead Team & VIP Clienteling

Longchamp; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Longchamp is seeking an Assistant Store Manager in the United Kingdom to lead a high‑performing boutique team and deliver a world‑class luxury client experience. You will drive commercial results, oversee CRM initiatives, and ensure impeccable store presentation in line with Longchamp’s heritage.

With 4+ years in luxury retail and 2+ years in leadership, you will coach staff, manage appointments, and optimize operations while upholding brand standards and exceptional service levels.

Qualifications

• 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership.
• Proven ability to lead and inspire teams to exceed sales and service goals.
• Strong commercial and operational acumen.
• Proficiency in CRM systems, POS, and retail management tools.
• Excellent interpersonal, analytical, and problem-solving skills.
• Fluent in English (additional languages a plus).
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Recruit, onboard, train, and retain top talent aligned with Longchamp values.
• Conduct regular performance reviews and coaching sessions.
• Foster an engaging, supportive, and goal-driven team culture.
• Manage team scheduling and delegation to optimize boutique coverage.
• Champion a customer-first mindset, ensuring an exceptional service journey.
• Build, manage, and grow a VIP client base through clientelling initiatives.
• Drive CRM targets including client data capture, reactivation, and loyalty.
• Resolve complex customer issues with diplomacy and professionalism.
• Develop and execute sales plans to meet or exceed store targets.
• Monitor KPIs daily, analyse trends, and take corrective action as needed.
• Partner with local management on forecasts, opportunities, and challenges.
• Leverage morning briefs to update the team on current performance and action plan.
• Ensure compliance with operational, HR, security, and loss prevention policies.
• Manage store budgets, payroll, and controllable expenses.
• Oversee stock management, deliveries, inventory accuracy, and shrinkage.
• Lead store audits and ensure all operational procedures are properly followed.
• Ensure consistent application of visual merchandising guidelines.
• Maintain a pristine and luxury retail environment.
• Coordinate seasonal VM moves.
• Uphold the highest standards of store presentation.

Skills

Leadership

CRM proficiency

POS proficiency

Retail analytics

Communication

English fluency

Microsoft Office

Tools

CRM software

POS systems

Microsoft Office

Job description

Longchamp is seeking an Assistant Store Manager in the United Kingdom to lead a high‑performing boutique team and deliver a world‑class luxury client experience. You will drive commercial results, oversee CRM initiatives, and ensure impeccable store presentation in line with Longchamp’s heritage.

With 4+ years in luxury retail and 2+ years in leadership, you will coach staff, manage appointments, and optimize operations while upholding brand standards and exceptional service levels.