London Luxury Retail Team Leader

OTB; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Diesel in London is seeking an experienced Store Manager to lead the floor and department, delivering a handcrafted client experience while driving sales, stock control, and visual standards. You will mentor a high-performing team, energize the in-store digital experience, and partner with marketing to seize opportunities.

With fashion/luxury retail background, you will train and motivate staff, manage clienteling, build lasting client relationships, and contribute to the store's growth by

Qualifications

• Previous experience in fashion/luxury retail.
• Experience in training the team, empower them and motivate them.
• Results-driven and customer focused.
• Strong communication skills (verbal, in person, via email, SMS, etc.).
• Strong attention to detail.

Responsibilities

• Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives
• Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
• Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.
• Lead a high performing client facing and service orientated team.
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
• Execute the strategic business plan while driving incremental sales utilizing crossfunctional partners and marketing opportunities
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

Skills

Leadership

Team training

Customer focus

Communication

Attention to detail

Store operations

CRM management

Tools

CRM software

Job description

Diesel in London is seeking an experienced Store Manager to lead the floor and department, delivering a handcrafted client experience while driving sales, stock control, and visual standards. You will mentor a high-performing team, energize the in-store digital experience, and partner with marketing to seize opportunities.

With fashion/luxury retail background, you will train and motivate staff, manage clienteling, build lasting client relationships, and contribute to the store's growth by