Floor Sales & Clienteling Lead

Monica Vinader; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Monica Vinader in London is seeking a Supervisor to lead the floor in delivering exceptional service and driving sales. You will energise the team, train new starters, and support daily boutique operations with a hands-on approach.

With a focus on clienteling, product knowledge, and elevated styling, you will nurture relationships, exceed KPIs, and help maintain the brand's luxury standards on the shop floor. Travel to other boutiques may be required.

Qualifications

• Sales-driven and KPI-focused.
• Expert product knowledge with storytelling.
• Strong clienteling and personalised service.
• Operational excellence in boutique readiness and cash handling.

Responsibilities

• Drive sales targets and KPIs, role model excellence.
• Lead onboarding and ongoing training for new Sales Associates.
• Support daily boutique operations and stock management.
• Act as product and styling expert for guidance and inspiration.
• Maintain high-energy, positive team environment.

Skills

Sales & Productivity

Team Leadership

Clientelling

Operational Excellence

Job description

Monica Vinader in London is seeking a Supervisor to lead the floor in delivering exceptional service and driving sales. You will energise the team, train new starters, and support daily boutique operations with a hands-on approach.

With a focus on clienteling, product knowledge, and elevated styling, you will nurture relationships, exceed KPIs, and help maintain the brand's luxury standards on the shop floor. Travel to other boutiques may be required.