Luxury Retail Floor Lead & Clienteling Expert

Monica Vinader; Newcastle upon Tyne; On-site; GBP 25,000 - 34,000; Full time

Job summary

Monica Vinader in Newcastle is seeking a dynamic Supervisor to lead on-floor sales and deliver exceptional customer service. You will train new starters, coach the team, and drive boutique standards while supporting daily operations.

The role focuses on product knowledge, styling guidance and clienteling to build lasting relationships, with a strong emphasis on achieving KPIs in a fast‑paced luxury environment.

Qualifications

• Experience in luxury retail with a strong customer service focus.
• Proven ability to train and motivate a sales team.
• Excellent product knowledge and storytelling skills.
• Ambitious, team‑oriented and able to work in a fast‑paced boutique environment.

Responsibilities

• Be the sales and service lead on the floor, driving KPIs and setting the standard for customer experience.
• Take ownership of new starter and ongoing team training, sharing product and selling expertise.
• Support the management team with daily operational tasks and boutique readiness.
• Act as a go‑to for product knowledge, styling, and clienteling best practice.

Skills

Sales leadership

Customer service

Team training

Product knowledge

Clienteling

Job description

Monica Vinader in Newcastle is seeking a dynamic Supervisor to lead on-floor sales and deliver exceptional customer service. You will train new starters, coach the team, and drive boutique standards while supporting daily operations.

The role focuses on product knowledge, styling guidance and clienteling to build lasting relationships, with a strong emphasis on achieving KPIs in a fast‑paced luxury environment.