Luxury Retail Floor Lead & Clienteling Expert

Monica Vinader; Newcastle upon Tyne; Teletrabalho; GBP 30 000 - 45 000; Tempo integral

Resumo da oferta

Monica Vinader in Newcastle is seeking a Supervisor to lead on the shop floor, driving sales and customer experience with energy and style. You will train and coach our team, uphold luxury service standards, manage clienteling, and support daily operations to keep the boutique performing at its best.

You will mentor new associates, deliver brand training, and ensure stock and visuals meet MV's high standards, while championing inclusive teamwork and exceptional client service.

Qualificações

• Sales & Productivity: You will drive sales and team productivity through commercial insight, optimising resources and ensuring clear target accountability amongst your team
• High Performance Team: You will build inclusive, high-performing teams through empathetic leadership and clear accountability
• Service Excellence & Clienteling: You will elevate service excellence and client loyalty through personalised and memorable brand experiences
• Operational Excellence: You will uphold luxury standards and operational efficiency through disciplined execution

Responsabilidades

• Consistently achieve and exceed individual sales targets and KPIs, acting as a role model for the team
• Demonstrate expert product knowledge and bring the MV story to life through elevated storytelling and styling
• Lead by example in delivering an exceptional, personalised client experience at every stage of the journey
• Utilise clienteling tools to build meaningful, repeat client relationships in line with MV guidelines
• Confidently deliver all in-store services including engraving, welding and aftercare
• Champion the power of 3 and stacking/layering expertise to maximise basket size and client satisfaction
• Take a lead role in onboarding new Sales Associates, sharing product knowledge and service standards
• Support the delivery and completion of brand and product training programmes across the team
• Coach colleagues in the moment — sharing feedback, demonstrating techniques and celebrating great practice
• Identify skill gaps on the floor and proactively discuss with the management team with suggestions for development
• Act as a product and styling expert that the team can turn to for guidance and inspiration
• Support the management team with stock management, deliveries and stock takes
• Uphold visual merchandising standards and ensure the boutique is presented to the highest standard at all times
• Ensure compliance with all MV procedures and policies, including accurate payment processing and cash handling
• Contribute to a positive, inclusive and high-energy team environment; support with opening and closing responsibilities as directed

Conhecimentos

Sales & Productivity

High Performance Team

Service Excellence & Clienteling

Operational Excellence

Descrição da oferta de emprego

Monica Vinader in Newcastle is seeking a Supervisor to lead on the shop floor, driving sales and customer experience with energy and style. You will train and coach our team, uphold luxury service standards, manage clienteling, and support daily operations to keep the boutique performing at its best.

You will mentor new associates, deliver brand training, and ensure stock and visuals meet MV's high standards, while championing inclusive teamwork and exceptional client service.