Luxury Boutique Manager: Lead Service & Growth

Monica Vinader; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Monica Vinader in London seeks a Boutique Manager to lead a high-performing team, drive exceptional client experiences, and translate brand vision into daily store excellence. You will coach staff, manage KPIs, and coordinate with head-office teams to seize growth opportunities.

The role emphasises service excellence, operational discipline and inclusive leadership within a luxury retail environment. Occasional travel to nearby offices may be required.

Responsibilities

• Lead your team with an ambitious, commercial mindset, motivating them to deliver and exceed store goals and targets.
• Set and track clear monthly targets for each team member, driving accountability across the boutique.
• Read your KPIs with insight and translate them into clear, actionable priorities, demonstrating strong understanding of product performance, highlights and opportunities
• Proactively identify new opportunities to grow the business across product, services, events and staffing, optimising resource to drive productivity
• Stay aware of market and competitor activity and adjust your strategy accordingly
• Set clear expectations and communicate with clarity, consistency and motivation through morning briefs, floor coaching, contests and incentives
• Build a high-performing, inclusive team, actively planning for succession and future talent
• Recognise and motivate those doing well, and address underperformance promptly and fairly, holding people accountable while protecting humanity, respect and psychological safety
• Partner proactively with head-office teams and collaborate with other stores to share feedback and chase opportunities
• Lead your team through change with empathy and clarity, and encourage and act on feedback from pulse surveys and team meetings
• Champion a culture of service excellence and clienteling, elevating the art of relationship-building across your team
• Proactively grow the loyal client base through hosting and cultivating high-potential clients, and lead tailored revenue activations that reflect local client needs
• Act as a Client Ambassador, modelling the experience you expect and coaching your team to deliver on the three acts of the MV Experience
• Observe client interactions in real time and coach your team to personalise experiences and create surprise-and-delight moments
• Turn escalations into loyalty moments through grace, speed and ownership
• Ensure efficiency in store operations and stock management, embodying MV luxury standards in your presence, behaviour and communication
• Uphold high standards across visual merchandising, store maintenance and grooming with strong attention to detail
• Ensure compliance with all MV procedures and policies, leading with intention and staying anchored in what truly matters
• Plan proactively and work with discipline, focus and consistency, staying calm, resilient and action-oriented under pressure

Job description

Monica Vinader in London seeks a Boutique Manager to lead a high-performing team, drive exceptional client experiences, and translate brand vision into daily store excellence. You will coach staff, manage KPIs, and coordinate with head-office teams to seize growth opportunities.

The role emphasises service excellence, operational discipline and inclusive leadership within a luxury retail environment. Occasional travel to nearby offices may be required.