Luxury Restaurant Manager: Guest Experience & Team Growth

Grantley Hall; Harrogate; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Tips over £200 monthly

Complimentary meals on duty

Uniform provided

Employee accommodation discounts

Staff parking

Job summary

Grantley Hall, a renowned five-star property in North Yorkshire, seeks an hands-on restaurant leader to engage guests and mentor a high-performing team. You will drive service excellence across serving periods, uphold brand standards, and manage costs while delivering memorable experiences.

The role offers rich training, development opportunities, and a supportive environment. As part of a prestigious hotel group, you will contribute to a renowned hospitality legacy, while benefiting from

Qualifications

• Experience leading hospitality teams in luxury settings.
• Proven ability to coach, mentor and develop staff.
• Strong focus on guest satisfaction and service standards.

Responsibilities

• Hands-on, operational role during all serving periods, including evenings and weekends.
• Lead engagement with guests and team to meet and exceed needs.
• Coach and mentor team; deliver training and development plans.
• Control restaurant cost and revenue without compromising brand/quality.
• Identify improvements and motivate staff to enhance the guest experience.
• Maintain cleanliness and respond to guest complaints promptly.
• Implement policies to ensure smooth future operations.
• Deliver excellent service and maintain high standards.

Skills

Leadership

Coaching

People development

Customer service

Communication

Training & development

Operational excellence

Time management

Job description

Grantley Hall, a renowned five-star property in North Yorkshire, seeks an hands-on restaurant leader to engage guests and mentor a high-performing team. You will drive service excellence across serving periods, uphold brand standards, and manage costs while delivering memorable experiences.

The role offers rich training, development opportunities, and a supportive environment. As part of a prestigious hotel group, you will contribute to a renowned hospitality legacy, while benefiting from