Luxury Resort General Manager & Guest Experience Leader

Accorhotel; Knutsford; On-site; GBP 120,000 - 180,000; Full time

Job summary

Fairmont Cheshire, The Mere is seeking a visionary General Manager to lead our five-star resort, overseeing guest experience, operations and financial performance. You will partner with Owners and the local community to sustain heritage, innovate service and maintain world-class standards.

This role demands proven luxury hospitality leadership, strategic thinking, and a passion for developing people. You will inspire teams, manage owner relations, drive revenue growth, and reinforce a culture of

Qualifications

• Proven track record in luxury hotel management and service.
• Experience leading a large, multi-function team within a premium brand.
• Strong focus on guest satisfaction and service quality.
• Experience working with ownership groups and stakeholders.

Responsibilities

• Lead the hotel as General Manager with accountability for guest experience and financial performance.
• Foster relationships with Owners and the local community to sustain heritage and growth.
• Set strategy and drive revenue enhancements across all hotel functions.
• Develop people through coaching, mentoring and ensuring a culture of continuous improvement.
• Maintain brand standards and oversee renovations, operations, and service delivery.

Skills

Leadership

Strategic thinking

Communication

People management

Education

Professional qualifications

Job description

Fairmont Cheshire, The Mere is seeking a visionary General Manager to lead our five-star resort, overseeing guest experience, operations and financial performance. You will partner with Owners and the local community to sustain heritage, innovate service and maintain world-class standards.

This role demands proven luxury hospitality leadership, strategic thinking, and a passion for developing people. You will inspire teams, manage owner relations, drive revenue growth, and reinforce a culture of