Luxury Reservations Supervisor – Upsell & Guest Experience

AccorHotel; Knutsford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts across Accor hotels

Colleague restaurant

Training & development

Salary & pension

Holiday entitlement

Friends & family rates

Job summary

Fairmont Cheshire, The Mere in Cheshire is seeking a Reservations Supervisor to support the Reservations Manager and collaborate with Reservations and Front Office teams, helping lead day-to-day reservations operations with warmth, confidence and meticulous attention to detail.

You will coach colleagues, maximise revenue opportunities, maintain accurate reservation records and ensure every guest interaction reflects Fairmont’s standards of contemporary luxury hospitality.

Qualifications

• Previous experience within Reservations, Front Office or a similar hotel role.
• Previous supervisory or team-leading experience is desirable.
• Experience within a luxury or upscale hospitality environment preferred.
• Strong knowledge of hotel reservation systems; Opera Cloud experience would be advantageous.
• Excellent communication, organisation and attention to detail.
• Strong commercial awareness with upselling and revenue opportunities.

Responsibilities

• Supervise daily Reservations operations, ensuring consistently exceptional service.
• Manage bookings, amendments, cancellations and guest enquiries accurately and efficiently.
• Ensure guest preferences and key details are captured to personalise the stay.
• Maximise revenue through upselling, rate awareness and effective reservation management.
• Maintain knowledge of rooms, packages and resort facilities.
• Coach and support Reservations colleagues in delivering Fairmont service standards.
• Work with operational departments for seamless guest experiences.
• Manage VIP, group and special occasion bookings with care.
• Resolve reservation queries and discrepancies through to completion.
• Ensure payment, deposit, cancellation and reservation procedures are followed.
• Support reporting, administration and guest profile management.
• Champion LQA standards within Reservations and deliver warm, personalised service.

Skills

Reservations experience

Supervisory experience

Upselling revenue opportunities

Opera Cloud experience

Tools

Opera Cloud

Job description

Fairmont Cheshire, The Mere in Cheshire is seeking a Reservations Supervisor to support the Reservations Manager and collaborate with Reservations and Front Office teams, helping lead day-to-day reservations operations with warmth, confidence and meticulous attention to detail.

You will coach colleagues, maximise revenue opportunities, maintain accurate reservation records and ensure every guest interaction reflects Fairmont’s standards of contemporary luxury hospitality.