Luxury Residential Concierge & Community Safety Lead

Leisure (Operations); Ruislip; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

27 days holiday plus all Bank Holidays

Free Healthcare cashback Plan

Sponsorship for study and professional

Pension scheme (matched up to 7%) and

Access to Our Place Rewards discounts

Job summary

Leisure (Operations) at Kings Lodge, HA4 8NH, is seeking a professional House Manager to be the first point of contact for residents and visitors, delivering outstanding service and maintaining a safe, pleasant building. You will work on site, Monday to Friday 8am-3pm, conducting building checks, managing access, and handling queries with calm, courteous professionalism.

Join a market-leading team and enjoy a strong benefits package including holidays, healthcare cashback, study sponsorship,

Qualifications

• Front of House experience in high-end residential buildings or developments.
• Experience monitoring CCTV and managing visitor access.
• Health & Safety qualification is desirable but not essential.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy and professionalism.
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager.
• Managing deliveries and post in line with company procedures— notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
• Issuing and logging keys responsibly to contractors.
• Proactively addressing cleaning and maintenance issues.
• Following fire safety and health and safety SOPs.
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads.
• Reporting any building and or reactive repairs to the SPM.

Skills

Front of House

Concierge experience

CCTV monitoring

Health & Safety cert

Organisational skills

Punctual & reliable

Customer service

Job description

Leisure (Operations) at Kings Lodge, HA4 8NH, is seeking a professional House Manager to be the first point of contact for residents and visitors, delivering outstanding service and maintaining a safe, pleasant building. You will work on site, Monday to Friday 8am-3pm, conducting building checks, managing access, and handling queries with calm, courteous professionalism.

Join a market-leading team and enjoy a strong benefits package including holidays, healthcare cashback, study sponsorship,