House Manager

Leisure (Operations); Ruislip; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

27 days holiday plus all Bank Holidays

Free Healthcare cashback Plan

Sponsorship for study and professional

Pension scheme (matched up to 7%) and

Access to Our Place Rewards discounts

Job summary

Leisure (Operations) at Kings Lodge, HA4 8NH, is seeking a professional House Manager to be the first point of contact for residents and visitors, delivering outstanding service and maintaining a safe, pleasant building. You will work on site, Monday to Friday 8am-3pm, conducting building checks, managing access, and handling queries with calm, courteous professionalism.

Join a market-leading team and enjoy a strong benefits package including holidays, healthcare cashback, study sponsorship,

Qualifications

• Front of House experience in high-end residential buildings or developments.
• Experience monitoring CCTV and managing visitor access.
• Health & Safety qualification is desirable but not essential.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy and professionalism.
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager.
• Managing deliveries and post in line with company procedures— notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
• Issuing and logging keys responsibly to contractors.
• Proactively addressing cleaning and maintenance issues.
• Following fire safety and health and safety SOPs.
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads.
• Reporting any building and or reactive repairs to the SPM.

Skills

Front of House

Concierge experience

CCTV monitoring

Health & Safety cert

Organisational skills

Punctual & reliable

Customer service

Job description

About the Role

We're looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

On site at a development in Kings Lodge, HA4 8NH.

Working Pattern

Monday to Friday 8am - 3pm.

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy & professionalism
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
• Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
• Issuing and logging keys responsibly to contractors
• Proactively addressing cleaning and maintenance issues
• Following fire safety and health and safety SOP's
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
• Reporting any building and or reactive repairs to the SPM

What We're Looking For

• Front of House/concierge experience in high-end residential buildings or developments
• Experience monitoring CCTV and managing visitor access,
• A Health and Safety Qualification is desired though not essential.
• Calm, courteous, and professional under pressure,
• Strong organisational skills and attention to detail,
• Honest, reliable, punctual, and well-presented,
• Able to use initiative and prioritise workload,
• Confident handling complaints and difficult situations.

What does RMG have offer you?

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!