Lux Concierge Lead — Five-Star Resident Experience

Hallmark Luxury Care Homes; Bath; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare

Hallmark Rewards

Job summary

Hallmark Luxury Care Homes is seeking a Head Concierge for The Residences to deliver a five-star lifestyle for residents. You will oversee hospitality and wellbeing services, anticipate needs, and ensure a seamless experience with warmth and professionalism.

We value immaculate presentation, proactive problem-solving, and a genuine passion for exceptional service, in a luxury care environment. This role involves coordinating dining, events, and front-of-house activities to enhance resident

Qualifications

• Experience in luxury hospitality, ideally 5-star concierge or front-of-house.
• Excellent communication and organisational skills.
• Immaculate presentation and proactive problem-solving.
• Customer service qualification or event/hospitality management experience as desirable.

Responsibilities

• Be the heartbeat of The Residences, delivering seamless five-star service.
• Anticipate residents' needs and address requests to ensure comfort.
• Coordinate admissions and liaise with departments for smooth transitions.
• Provide in-suite services and manage dining, bar, and deliveries.
• Coordinate activities and events with care home teams and providers.

Skills

Luxury hospitality background

Outstanding communication

Organisational ability

IT proficiency

Tools

IT systems

Job description

Hallmark Luxury Care Homes is seeking a Head Concierge for The Residences to deliver a five-star lifestyle for residents. You will oversee hospitality and wellbeing services, anticipate needs, and ensure a seamless experience with warmth and professionalism.

We value immaculate presentation, proactive problem-solving, and a genuine passion for exceptional service, in a luxury care environment. This role involves coordinating dining, events, and front-of-house activities to enhance resident