Luxury Groups Reservations Specialist

Montcalm Collection; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Montcalm Collection in London is seeking a Groups Coordinator to manage group accommodation bookings from enquiry to departure, collaborating with Sales, Revenue and Front Office to maximise occupancy and revenue while delivering personalised service.

You will coordinate with multiple departments, maintain accurate records, handle quotes and contracts, and ensure seamless guest experiences across Montcalm's London properties.

Qualifications

• Experience in hotel reservations, groups, or events coordination.
• Proficiency in Opera PMS or similar reservation systems.
• Strong administrative, organisational, multitasking skills.

Responsibilities

• Manage all group accommodation enquiries from initial contact to final confirmation, ensuring a timely and accurate response.
• Prepare group quotations, contracts, and confirmations in line with company standards.
• Maintain close communication with the Sales and Revenue teams to ensure optimal group yield and room allocation.
• Coordinate with Front Office, Housekeeping, and Food & Beverage to ensure smooth pre-arrival and in-house group experiences.
• Update and maintain group blocks, rooming lists, and billing instructions accurately in the reservation system.
• Ensure payment terms, deposits, and invoicing processes are followed according to policy.
• Prepare and distribute group summaries and arrival reports for relevant departments.
• Handle changes, cancellations, and special requests promptly and efficiently.
• Support the Groups Supervisor in managing high-value or complex bookings.
• Contribute to departmental targets for conversion, service quality, and guest satisfaction.
• Maintain confidentiality and data integrity in line with GDPR and company policies.

Skills

Guest focus

Organisation & detail

Collaboration & communication

Commercial awareness

Tools

Opera PMS

Job description

Montcalm Collection in London is seeking a Groups Coordinator to manage group accommodation bookings from enquiry to departure, collaborating with Sales, Revenue and Front Office to maximise occupancy and revenue while delivering personalised service.

You will coordinate with multiple departments, maintain accurate records, handle quotes and contracts, and ensure seamless guest experiences across Montcalm's London properties.