Luxury F&B Reservations Specialist

The Chancery Rosewood; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

12 complimentary room nights

Discounts on Food & Beverage

Flexible benefits app

Paid volunteering day

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood in Greater London is seeking a dedicated F&B Reservations Agent to enhance the dining experience through exceptional service and effective reservation management. You will be the first connection for guests, focusing on building relationships and anticipating needs, ensuring a memorable journey from the start.

Responsibilities include managing reservations via phone and digital platforms, guiding guests on menu offerings, and contributing to the hotel's revenue by applying selling strategies. The role demands strong communication skills and a commitment to exceeding guest expectations.

Join us in redefining luxury through service excellence!

Qualifications

• Strong interpersonal skills with a focus on guest satisfaction.
• Ability to manage and convert reservation inquiries effectively.
• Knowledge of Food & Beverage outlets and policies.

Responsibilities

• Respond to reservation inquiries via various platforms professionally.
• Manage reservations accurately within the hotel systems.
• Guide guests on menus and services for a superior experience.
• Contribute to revenue generation through effective selling strategies.
• Ensure clear communication with restaurant and hotel departments.
• Assist with administrative tasks within the Reservations team.
• Maintain brand standards in guest interactions.

Skills

Relationship Hospitality

Guest-Centricity

Communication

Attention to Detail

Adaptability

Tools

SevenRooms

OpenTable

Job description

The Chancery Rosewood in Greater London is seeking a dedicated F&B Reservations Agent to enhance the dining experience through exceptional service and effective reservation management. You will be the first connection for guests, focusing on building relationships and anticipating needs, ensuring a memorable journey from the start.

Responsibilities include managing reservations via phone and digital platforms, guiding guests on menu offerings, and contributing to the hotel's revenue by applying selling strategies. The role demands strong communication skills and a commitment to exceeding guest expectations.

Join us in redefining luxury through service excellence!