Luxury Reservations & Front Desk Associate

Relais & Châteaux; Bala; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Share of gratuities

Free on-site parking

Relais & Châteaux discounts for stays

Pride of Britain discounts for stays

Job summary

Palé Hall in Snowdonia National Park is seeking a Reservations Agent for its Front of House team. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out in a luxury country house hotel setting.

This role requires excellent communication, strong organisation, and a professional telephone manner, with experience using reservation systems. The successful candidate will join a prestigious Relais & Châteaux property offering opportunities for

Qualifications

• Excellent interpersonal and communication skills.
• Strong organisational and multitasking abilities.
• Professional telephone manner and confident use of reservation systems.
• Ability to remain calm and composed under pressure.

Responsibilities

• Be the first point of contact for all guests, providing a professional welcome.
• Support reception operations and front of house service to ensure seamless guest experiences.
• Contribute to maintaining the high standards expected within a luxury hospitality environment.

Skills

Interpersonal skills

Communication

Organisation

Telephone manner

Tools

Reservation systems

Job description

Palé Hall in Snowdonia National Park is seeking a Reservations Agent for its Front of House team. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out in a luxury country house hotel setting.

This role requires excellent communication, strong organisation, and a professional telephone manner, with experience using reservation systems. The successful candidate will join a prestigious Relais & Châteaux property offering opportunities for