Day Porter

Relais & Châteaux; Bala; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Onsite parking

Tips

Staff discounts Palé Hall

Staff discounts Bryntirion Inn

Job summary

Palé Hall, a Relais & Châteaux property in the Dee Valley near Snowdonia, seeks a Concierge to join our Front of House team. You’ll greet guests, assist with luggage, support reception during check-in/check-out, and help maintain a welcoming atmosphere.

We value enthusiasm and a flexible, personable attitude; previous hotel experience isn’t essential as full training is provided. A full driving licence is preferred for valet duties, and weekend rota work applies.

Qualifications

• Full driving licence is required.
• Weekend work on a rota basis is expected.
• Previous hotel/hospitality experience is not essential; full training will be provided.

Responsibilities

• Greet guests on arrival and departure.
• Assist with luggage and support reception during check-in/check-out.
• Valet parking guest vehicles and maintain a professional presence.
• Demonstrate flexibility and willingness to assist other departments as needed.

Skills

Outgoing personality

Flexibility

Guest engagement

Local knowledge

Job description

Palé Hall is a luxurious destination for quiet retreat, refined comfort, and exceptional culinary indulgence. Nestled in the tranquil Dee Valley, this grand Victorian mansion is surrounded by idyllic woodland gardens that sweep down to the banks of the river, with the spectacular Snowdonia National Park just moments away.

The hotel offers eighteen individually styled bedrooms and suites, each adorned with sumptuous décor and beautifully appointed bathrooms, alongside four charming garden suites within the estate grounds.

Job Description

Palé Hall is seeking an additional Concierge to strengthen our vibrant Front of House team. We welcome applications for both part-time and full-time positions. This role operates with weekend working required on a rota basis.

We are looking for an outgoing, flexible and personable individual who is confident in engaging with guests and delivering warm, attentive service. Strong local knowledge is highly desirable, enabling you to share recommendations on nearby attractions, scenic walks, travel routes and activities, and to enhance our guests’ overall experience.

You will become familiar with the local area and its surroundings, proactively advising guests on places to visit and tailoring suggestions to their interests. As a key member of the Front of House team, you will help create a welcoming first impression and ensure guests feel supported throughout their stay.

Previous hotel or hospitality experience is not essential. Above all, we value enthusiasm, professionalism and a positive attitude. Full training will be provided to support you in the role.

• Greeting guests on arrival and departure
• Assisting with luggage
• Supporting the reception team during check-in and check-out
• Valet parking guest vehicles
• Maintaining a consistently helpful and professional presence throughout the hotel
• Demonstrate flexibility
• Demonstrate willingness to assist other departments when required
• Adaptability and strong team spirit are essential

Applicants must be able to commute independently. A full driving licence is preferred to assist with valet parking.

Qualifications

• Must have a full driving licence

Additional Information

• Free meals on duty
• Onsite parking
• Tips
• Generous staff discounts at Palé Hall
• Generous staff discounts at the Bryntirion Inn

Snowdonia has stunning scenery, and is an amazing place for lovers of outdoor activities with some terrific experiences in the area.