Luxury Reservations Agent — Uncapped Commission & Perks

Red Carnation Hotels Ltd.; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance starting at 20 days

Recommend a friend bonus

L&D programmes

Career progression

Volunteer days

Employee assistance

Social events

Discounted rates

Job summary

Red Carnation Hotels is seeking a Reservations Agent in London to help guests start their experience before arrival. You will handle telephone and email enquiries, process and confirm bookings, and use your knowledge of our hotels, offers and local experiences to help guests choose the right option.

You will work with colleagues across our award-winning hotels to maintain service standards, ensure accuracy of bookings, and deliver warmth and attention to detail in every interaction.

Qualifications

• Experience in reservations, reception or customer service in hospitality.
• Ability to respond to telephone and email enquiries clearly and politely.
• Knowledge of hotel offers, rates, facilities and local experiences.

Responsibilities

• Respond to telephone and email enquiries and take reservations.
• Process and confirm reservations accurately and securely.
• Communicate with colleagues across hotels to ensure consistent service standards.
• Assist guests in choosing options and provide knowledgeable recommendations.

Skills

Strong communication skills

Friendly telephone manner

Attention to detail

Microsoft Office

Tools

Opera Cloud

SynXis

Microsoft Office

Job description

Red Carnation Hotels is seeking a Reservations Agent in London to help guests start their experience before arrival. You will handle telephone and email enquiries, process and confirm bookings, and use your knowledge of our hotels, offers and local experiences to help guests choose the right option.

You will work with colleagues across our award-winning hotels to maintain service standards, ensure accuracy of bookings, and deliver warmth and attention to detail in every interaction.