Housekeeping Supervisor

Sopwell House; St Albans; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Learning & Development

Health & Wellbeing

Health Care Cash Plan

Food & Beverage Discount

Accommodation Discount

Spa Discount

Spa Products Discount

Referral Bonus

Global Hotel Rates

Free Staff Meals

Free Parking

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, is seeking a Housekeeping Supervisor. The role covers supervising Room Attendants, allocating rooms, conducting inspections and training the team to uphold exceptional standards.

Candidates should have supervisory housekeeping experience, a keen eye for detail, strong leadership and organisational skills, with weekend availability. This full-time position includes staff benefits and opportunities for development.

Qualifications

• Previous supervisory experience in housekeeping, preferably luxury hotels.
• Strong attention to detail and pride in cleanliness and presentation standards.
• Good leadership skills to train, motivate and support a team.
• Excellent organisational skills to manage a varied daily workload.
• Guest-focused approach with strong problem-solving skills.
• Flexibility to work shifts including weekends.

Responsibilities

• Supervise Room Attendants, briefing and readying the team for the day.
• Allocate rooms and daily deep-cleaning tasks; communicate VIP and special requirements.
• Conduct routine inspections of guest bedrooms and public areas to ensure standards.
• Support and train the team to deliver an excellent guest experience.
• Manage guest requests, including VIP amenities, and resolve queries efficiently.
• Control linen cupboards and stock, ensuring correct product use and minimal wastage.
• Ensure lost property and discrepancy reporting procedures are followed.
• Provide a thorough handover between shifts, covering special needs or attention areas.

Skills

Supervisory experience

Attention to detail

Leadership

Organizational skills

Guest-focused

Weekend availability

Job description

Housekeeping Supervisor

Full-time position

Shifts varying times 1:30 pm - 10:00 pm / 2:00 pm - 10:30 pm

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5-star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Supervise Room Attendants, ensuring the team is briefed and ready for the day's work
• Allocate rooms and deep-cleaning tasks daily, communicating VIP and special requirements
• Conduct routine inspections of guest bedrooms and public areas to ensure standards are met
• Support and train the team, empowering them to deliver an excellent guest experience
• Manage guest requests, including VIP amenities, and resolve queries efficiently
• Control linen cupboards and stock, ensuring correct use of products and minimal wastage
• Ensure lost property and discrepancy reporting procedures are followed
• Provide a thorough handover between shifts, covering any special needs or areas for attention

What we're looking for

• Previous supervisory experience within housekeeping, ideally in a luxury hotel environment
• Strong attention to detail and pride in cleanliness and presentation standards
• Good leadership skills with the ability to train, motivate and support a team
• Excellent organisational skills, able to manage a varied daily workload
• A guest-focused approach with strong problem-solving skills
• Flexibility to work shifts including weekends

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.