Head Doorman - Luxury Arrival & Departure Lead

Auberge Collection; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Cambridge House, part of the Auberge Collection, seeks a Head Doorman to shape the first impression in Mayfair. You will orchestrate arrivals and departures, ensuring guests experience discreet luxury and attentive service from the moment of arrival until departure.

You will lead by example across front-of-house teams, maintain impeccable presentation, and build trusted relationships with guests and partners while upholding the House's timeless character.

Qualifications

• Significant experience as a Head Doorman, Senior Doorman or a similar position within a luxury hotel or five-star hospitality environment.
• A naturally welcoming presence, with polished communication skills, impeccable etiquette and the confidence to engage every guest with authenticity and discretion.
• The ability to build trusted relationships with guests, team members and external partners through integrity, consistency and care.
• A collaborative approach, taking pride in supporting and developing team members while creating exceptional experiences together.
• Confidence in coordinating arrivals, departures, vehicle movements and luggage operations with precision, efficiency and care, alongside a sound understanding of health and safety and security procedures.
• Full UK driving licence.

Responsibilities

• Curate an arrival and departure experience that lingers in the memory, greeting every guest with warmth, genuine recognition and care.
• Oversee the entrance to Cambridge House, ensuring it is always elegant, welcoming and reflective of the House's timeless character.
• Lead by example, setting the tone through impeccable presentation, natural professionalism and a sincere passion for exceptional hospitality.
• Become a familiar and reassuring presence for returning guests, remembering the details that matter and transforming recognition into a heartfelt welcome home.
• Work hand in hand with the Front Office, Concierge, Bell and Housekeeping teams to choreograph seamless arrivals and departures.
• Ensure every guest, visitor, vehicle and piece of luggage is cared for with the precision and attentiveness that defines luxury hospitality.
• Partner closely with Security to create an environment where guests feel both protected and completely at ease, allowing reassurance to exist quietly in the background.
• Nurture a culture where kindness is instinctive, collaboration comes naturally and every team member feels proud to contribute to something truly special.
• Encourage team members to grow in confidence and skill through thoughtful guidance, meaningful conversations and everyday moments of encouragement.
• Embrace every piece of guest feedback as an opportunity to create something even more memorable, responding with empathy, care and genuine dedication.
• Care for our historic House, our neighbourhood and our environment with the same thoughtfulness we extend to every guest, preserving Cambridge House for generations to come.

Skills

Head Doorman

Welcoming presence

Polished communication

Guest discretion

Team collaboration

Health and safety

Security awareness

Full UK driving licence

Job description

Cambridge House, part of the Auberge Collection, seeks a Head Doorman to shape the first impression in Mayfair. You will orchestrate arrivals and departures, ensuring guests experience discreet luxury and attentive service from the moment of arrival until departure.

You will lead by example across front-of-house teams, maintain impeccable presentation, and build trusted relationships with guests and partners while upholding the House's timeless character.