Luxury Public Areas Attendant – Guest Experience

Grantley Hall Group Limited; Ripon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement 31–33 days

Early access to earnings (Stream)

Holiday Buy/Sell

Free parking

Complimentary meals on duty

Discounted live-in accommodation

Team events and awards

Grantley Hall discounts

Wellbeing and support programs

Staff academy for development

Refer a Friend bonus

Employee assistance program

Uniform and shoe allowance

Free eye tests

Onsite gym with induction

Discounted hotel stays for staff

Job summary

Grantley Hall Group Limited is seeking a dedicated hospitality team member to uphold the highest cleanliness and presentation standards across The Grantley Hall estate, including public areas, reception, and guest rooms.

You will engage with guests warmly, maintain meticulous standards, and support colleagues to deliver a luxurious stay. An extensive range of employee benefits is available, along with opportunities for development and career progression.

Qualifications

• Experience in hotel housekeeping or hospitality settings preferred.
• Strong attention to detail and high standards of cleanliness.
• Positive attitude and willingness to go the extra mile for guests.

Responsibilities

• Prioritise areas according to usage times.
• Report faults to supervisor or maintenance.
• Maintain highest cleanliness and presentation standards across public areas and rooms.
• Restock items in public areas and bathrooms for guest comfort.
• Ensure hygiene and presentation of all public areas, reception and service areas.
• Interact with guests in a warm, professional, and helpful manner to exceed expectations.

Skills

Hands on approach

Detail oriented

Excellent communication

Friendly and helpful

Guest-focused

Job description

Grantley Hall Group Limited is seeking a dedicated hospitality team member to uphold the highest cleanliness and presentation standards across The Grantley Hall estate, including public areas, reception, and guest rooms.

You will engage with guests warmly, maintain meticulous standards, and support colleagues to deliver a luxurious stay. An extensive range of employee benefits is available, along with opportunities for development and career progression.