Luxury Bar Supervisor — Elevate Guest Experience

Grantley Hall Group Limited; Ripon; On-site; GBP 29,025 - 35,475; Full time

Benefits offered by this job

Tips over £200/month

Uniform and chef whites

Free meals on duty

Refer a Friend bonus

Holiday Buy/Sell Scheme

Employee car parking

Onsite gym with trainer support

31 days annual leave

Professional development opportunities

Shoe/sight test reimbursements

Discounted live-in accommodation

Discounts at Grantley Hall venues

Cycle to work scheme

Wage access through Stream

Job summary

Grantley Hall is a five-star, historic property offering luxury hospitality and exceptional service. We are looking for a team member who can support the service team, maintain high standards, and help deliver memorable guest experiences.

The role emphasizes beverage knowledge, proactive attitude, and strong communication to engage guests and colleagues alike. A range of employee benefits and career development opportunities are provided.

Qualifications

• Hands-on approach with focus on standards.
• Detail-oriented and driven to improve.
• Positive attitude and willingness to learn.
• Ability to work under pressure and meet deadlines.
• Excellent communication with guests and colleagues.
• Proactive, goes the extra mile for guests.

Responsibilities

• Support team to meet and exceed required standards.
• Provide high standard of service to guests.
• Resolve customer complaints regarding food/drinks service.
• Motivate team to deliver excellent customer service.
• Place orders to maintain stock and protect margins.

Skills

Hands-on approach

Detail oriented

Positive attitude

Meet deadlines

Communication skills

Guest service

Team motivation

Initiative

Beverage knowledge

Outgoing personality

Tools

Bev knowledge tools

Job description

Grantley Hall is a five-star, historic property offering luxury hospitality and exceptional service. We are looking for a team member who can support the service team, maintain high standards, and help deliver memorable guest experiences.

The role emphasizes beverage knowledge, proactive attitude, and strong communication to engage guests and colleagues alike. A range of employee benefits and career development opportunities are provided.