Guest Experience Associate

Adjacency Recruitment Ltd; Cheltenham; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Adjacency Recruitment Ltd invites applications for a role in the luxury travel sector where you will deliver first-class client service and coordinate bookings. You will work with a small, passionate team and benefit from a supportive environment and clear opportunities for progression.

The role prioritises exceptional customer care, with no early mornings or late shifts; standard hours are Monday to Friday 9:00–17:30 and one Saturday in three, which can be completed remotely, with a day off in

Qualifications

• Passion and previous experience of delivering exceptional customer service.
• A genuine interest in luxury travel and experiences.
• Excellent verbal and written communication abilities plus strong numeracy skills.
• Highly organised but also able to react calmly to changing priorities.

Responsibilities

• Support clients through the booking process including tailoring aspects where possible.
• Liaise with client pre and post booking to ensure complete satisfaction.
• Track, manage and accurately record guest payments.
• Support and initiate continuous improvement initiatives.

Skills

Customer service

Luxury travel knowledge

Communication

Numeracy

Organisation

Job description

Would you like to work in the luxury travel sector? Are you someone who enjoys providing a first-class service to clients? Do you want to work alongside a small and passionate and supportive team of travel professionals? If this sounds like you please get in touch today.

This is a rare opportunity to work in the luxury travel sector and join a business who have built a fantastic business with an enviable reputation for supporting clients through every aspect of the booking process (including add-ons, post booking follow ups etc). You will be motivated by providing excellent service, leaving no-stone unturned to make sure the clients stay is a memorable one.

This client offers a supportive working environment, excellent team and extensive benefits as well as an opportunity for career progression. Unlike other hospitality roles this role doesn’t require early morning or late evening work. The team work Monday – Friday 9am – 5.30pm and one Saturday in 3 which can be done remotely and you will receive a day off in lieu of this day.

Key Responsibilities

Support clients through the booking process including tailoring aspects where possible

Liaise with client pre and post booking to ensure complete satisfaction

Track, manage and accurately record guest payments

Support and initiate continuous improvement initiatives

What We Are Looking For?

Passion and previous experience of delivering exceptional customer service

A genuine interest in luxury travel and experiences

Excellent verbal and written communication abilities plus strong numeracy skills

Highly organised but also able to react calmly to changing priorities.