Luxury Private Aviation Lounge Manager

inMy Jet; Farnborough; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Flexjet's lounge at Farnborough Airport seeks a Lounge Manager to elevate and protect the owner and crew experience, delivering five-star hospitality, brand environment, and seamless service through real-time oversight.

You will lead the staff, coordinate with airport teams and internal partners, implement SOPs, monitor guest feedback, and ensure opening readiness for new initiatives, while maintaining premium standards and exceptional guest relationships.

Qualifications

• Extensive leadership experience in luxury hospitality or UHNW private aviation.
• Proven ability to manage guest experience and brand standards.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Oversee terminal ambience, décor, layout and presentation.
• Coordinate with marketing to refresh displays and seasonal touches.
• Lead hospitality elements including food, beverages and lounge presentation.
• Own the owner journey from arrival to handover, ensuring smooth flow.
• Develop and enforce terminal SOPs and service flows.

Skills

Luxury hospitality leadership

UHNW client service

Brand standards knowledge

Operational leadership

Stakeholder communication

Tools

Microsoft Office

CRM platforms

Scheduling/rostering tools

Reporting systems

Job description

Flexjet's lounge at Farnborough Airport seeks a Lounge Manager to elevate and protect the owner and crew experience, delivering five-star hospitality, brand environment, and seamless service through real-time oversight.

You will lead the staff, coordinate with airport teams and internal partners, implement SOPs, monitor guest feedback, and ensure opening readiness for new initiatives, while maintaining premium standards and exceptional guest relationships.