Senior Luxury Travel Concierge & Client Liaison

inMy Jet; Farnborough; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Flexjet in Farnborough, United Kingdom, is seeking a Client Services Executive to provide frontline service to affluent clients and coordinate travel plans from booking to execution.

You will work closely with Operations and suppliers, managing trips, tracking flight details and handling changes promptly. The role demands proactive problem-solving, strong communication, and meticulous attention to detail.

Qualifications

• Associate's degree or equivalent in service/hospitality preferred or equivalent combination of education/experience.
• Extensive customer service experience in a high-end service industry.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, Outlook).
• Knowledge of use and operation of standard office equipment.

Responsibilities

• Provide world-class service during every interaction with our clientele.
• Professionally handle a high volume of incoming calls and emails.
• Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other services.
• Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured.
• Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc.; follow flights in progress and provide updates to the customer.
• Proactively communicate changes, delays or other potential disservice concerns.
• Respond quickly to questions pertaining to scheduled trips and status of trips.
• Provide daily quality control of all trip details.
• Work closely with sales and internal departments to resolve conflicts or complaints and act as client advocate.
• Prioritise objectives and multi-task with proactivity and attention to detail.
• Fulfil airport visits to see off customers or prepare aircraft cabin and support ground staff for complex trips.
• Perform other related duties as requested.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Communication

Presentation skills

Education

Associate degree or equivalent (service/hospitality)

Tools

MS Office (Word/Excel/Outlook)

Job description

Flexjet in Farnborough, United Kingdom, is seeking a Client Services Executive to provide frontline service to affluent clients and coordinate travel plans from booking to execution.

You will work closely with Operations and suppliers, managing trips, tracking flight details and handling changes promptly. The role demands proactive problem-solving, strong communication, and meticulous attention to detail.