Luxury Personal Shopping & Concierge Coordinator

Bicester Village; Cherwell District; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Bicester Village, part of The Bicester Collection, is seeking a proactive coordinator to support Personal Shopping and Virtual Shopping services. You will act as a central point of contact for enquiries and appointments, helping ensure every guest receives a seamless luxury service.

You will maintain diaries, update Salesforce, manage gift cards and reporting, and collaborate with Personal Shoppers and boutiques to enhance the client experience at our countryside village destination.

Qualifications

• Strong organisational skills, with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• A confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.

Responsabilités

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.

Connaissances

Organisational skills

Professional communication

Attention to detail

Description du poste

Bicester Village, part of The Bicester Collection, is seeking a proactive coordinator to support Personal Shopping and Virtual Shopping services. You will act as a central point of contact for enquiries and appointments, helping ensure every guest receives a seamless luxury service.

You will maintain diaries, update Salesforce, manage gift cards and reporting, and collaborate with Personal Shoppers and boutiques to enhance the client experience at our countryside village destination.