Personal Shopping Coordinator

Bicester Village; Cherwell District; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bicester Village, part of The Bicester Collection, is seeking a proactive coordinator to support Personal Shopping and Virtual Shopping services. You will act as a central point of contact for enquiries and appointments, helping ensure every guest receives a seamless luxury service.

You will maintain diaries, update Salesforce, manage gift cards and reporting, and collaborate with Personal Shoppers and boutiques to enhance the client experience at our countryside village destination.

Qualifications

• Strong organisational skills, with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• A confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.

Responsibilities

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.

Skills

Organisational skills

Professional communication

Attention to detail

Job description

In this role, you will coordinate the operational, administrative and client support that keeps our Personal Shopping service running seamlessly. Acting as a central point of contact for enquiries, appointments and service requests, you will help deliver an exceptional luxury guest experience while supporting efficient day-to-day operations across Personal Shopping and Virtual Shopping.,

• Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring every request is handled promptly and professionally.
• Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
• Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.
  We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
• Strong organisational skills, with the ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
• A confident, professional communication style and a genuine commitment to delivering personalised luxury client service.
• Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.
  Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.