Senior Sales Associate (Luxury)

Dweet; Bicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Dweet in Bicester Village is seeking a luxury retail professional to join their team as a Store Associate. You will be a Brand Ambassador, delivering personalised service and building client loyalty while supporting sales and stock/merchandising tasks.

We value a minimum of 5 years' experience in luxury retail, a strong client book, and fluent English. A second language is a plus as you engage with discerning clients and maintain impeccable standards.

Qualifications

• 5+ years experience in luxury retail
• Fluency in English mandatory; second language a plus
• Proven ability to build client loyalty and high-value client book
• Strong organisational and communication skills

Responsibilities

• Welcoming clients and delivering first-class, personalised service throughout visits
• Acting as Brand Ambassador to maximise profitable sales
• Supporting Sales Team to ensure smooth transactions
• Assisting on and off the sales floor and back-of-house duties
• Contributing to visual merchandising guidelines and inventory/shipping tasks
• Collecting clients' CRM details to nurture relationships
• Developing product knowledge through in-store training
• Supporting stock control and management

Skills

Customer service

Brand ambassador

CRM/client book

Stock control

Visual merchandising

Job description

Join this luxury brand with their team in Bicester Village!

As a member of our team, you will embody the brands Store experience and act as a true ambassador of our brand.

Reporting to the Store Management, your responsibilities will include:

• Welcoming clients and ensuring first-class, personalised customer service throughout their visit;
• Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales;
• Supporting the Sales Team to ensure smooth and successful transactions with clients;
• Assisting both on and off the sales floor;
• Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control;
• Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up;
• Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines;
• Supporting stock control and management.

You have at least 5 years' experience in a similar role within a strong Luxury House. You are familiar with luxury brand service standards and bring an existing client book of potential high-value clients.

You demonstrate regular attendance and punctuality, and the ability to interact professionally with management and colleagues. You have excellent verbal and written communication skills, along with strong organisational, multitasking, and prioritisation abilities.

Fluency in English is mandatory. A second language would be a plus.