Luxury Personal Shopping Coordinator

Bicester Village

Bicester

On-site

GBP 25,000 - 35,000

Full time

45 hours ago

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Benefits offered by this job

Lifestyle benefits

Job summary

Bicester Village is seeking a Personal Shopping Coordinator to support our Personal Shopping and Virtual Shopping services on-site at Bicester Village, Oxfordshire. You will act as the central point of contact for client enquiries, appointments and service requests, helping deliver an exceptional luxury guest experience while aiding day-to-day operations.

In this role you will coordinate diaries, maintain Salesforce updates, manage gift cards, and collaborate with Personal Shoppers and boutiques

Qualifications

Strong organisational skills and ability to manage multiple enquiries, appointments and priorities accurately and efficiently.
Confident, professional communication style and commitment to personalised luxury client service.
Excellent attention to detail and confidence using CRM, diary and administrative systems, with a collaborative and adaptable approach.

Responsibilities

Coordinate client enquiries, appointments and follow-up across Personal Shopping and Virtual Shopping, ensuring requests are handled promptly and professionally.
Keep the operation running smoothly through accurate diary management, Salesforce updates, gift card administration, reporting and record keeping.
Partner with Personal Shoppers, boutiques and teams across the Village to resolve requests, support events and continuously improve the client experience.