Luxury Personal Shopping & Client Relations Manager

LuxExperience; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Up to 32 days of holiday

Mobile office

Language & e-learning courses

Staff discount up to 30%

Family-friendly policies

LinkedIn Learning

Employee Share Purchase Plan

Job summary

LuxExperience is seeking a Personal Shopping and Client Relations Manager (f/m/d) to be based in our London office. You will act as the main liaison for top clients, delivering personalized styling and proactive outreach to drive loyalty and spend.

Join a luxury, digitally-enabled environment with a hybrid work model, focusing on exceptional service, relationship-building, and cross-functional collaboration with Buying and Brand Marketing teams.

Qualifications

• 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
• Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
• Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
• Sales-driven, entrepreneurial, and motivated to exceed targets.
• Innovative, creative, and confident in building personalized customer experiences.
• Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
• Fluent in English, both written and spoken; additional languages are a plus.

Responsibilities

• Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
• Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
• Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
• Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
• Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
• Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
• Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
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Skills

Client relations

Luxury fashion

E-commerce

Sales targets

Communication

Fluent English

Job description

LuxExperience is seeking a Personal Shopping and Client Relations Manager (f/m/d) to be based in our London office. You will act as the main liaison for top clients, delivering personalized styling and proactive outreach to drive loyalty and spend.

Join a luxury, digitally-enabled environment with a hybrid work model, focusing on exceptional service, relationship-building, and cross-functional collaboration with Buying and Brand Marketing teams.