Personal Shopping and Client Relations Manager (f/m/d)

Mytheresa; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Staff discount up to 30%

LinkedIn Learning access

Employee Share Purchase Plan

Mental health & well-being support

Social Day

Sports platform & gym discount

Job summary

Mytheresa is seeking a Personal Shopping and Client Relations Manager to join our London office. You will act as the main contact for Mytheresa’s top clients, delivering personalized styling, building long-term relationships, and driving loyalty in a luxury e-commerce environment.

The ideal candidate has 3–5 years in a similar client-facing role within luxury fashion, is fluent in English, highly organized, tech-savvy, and ready to collaborate with Buying and Brand Marketing to deliver

Qualifications

• 3–5 years in a similar client-facing role within luxury fashion.
• Fluent in English; additional languages are a plus.
• Strong communication, proactive mindset, and tech-savvy.

Responsibilities

• Be the main contact and ambassador for Mytheresa’s top clients.
• Drive loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
• Curate communications and weekly product selections based on client preferences and history.
• Identify and execute sales, acquisition, and cross-selling opportunities to meet targets.
• Create clienteling initiatives to enhance the luxury customer experience.
• Organize VIP events and support collaborations with Buying and Brand Marketing.

Skills

Client relations

Luxury fashion

Customer service

Sales targets

English fluent

Organized

Communication

Job description

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.

To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our London office.

WHAT YOU WILL DO

• Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
• Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
• Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
• Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
• Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
• Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
• Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
• Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests

WHO YOU ARE

• 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
• Passionate about delivering exceptional customer service with a proactive, hands-on mindset
• Strong affinity for fashion, luxury, lifestyle trends, and digital technology
• Sales-driven, entrepreneurial, and motivated to exceed targets
• Innovative, creative, and confident in building personalized customer experiences
• Highly organized, detail-oriented, and tech-savvy with excellent communication skills
• Fluent in English, both written and spoken; additional languages are a plus

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Family-friendly policies
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid