Luxury Night Concierge — Front Desk & Security

Rendall & Rittner; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bank holidays & pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training & development

Job summary

Rendall & Rittner is recruiting a Night Concierge for a landmark residential community at Kidbrooke Village in London. You will provide a calm, visible overnight presence, delivering front-of-house service, security checks and resident support within a premium environment.

You will manage keys, parcels and deliveries, monitor CCTV and access control, coordinate with day teams, and ensure safe, smooth handovers for the morning shift.

Qualifications

• Concierge, security, hospitality or customer service experience in a premium environment.
• Familiarity with CCTV monitoring, access control and incident reporting systems.
• Experience handling keys, parcels and contractor coordination.
• Confidence in managing emergencies and liaising with external partners (police, fire).
• Knowledge of residential developments or high-end front-of-house settings.

Responsibilities

• Provide a warm, professional front-of-house service to residents and visitors overnight.
• Conduct regular patrols, monitoring CCTV and maintaining strong access control.
• Manage keys, parcels and deliveries with accurate logging and secure storage.
• Respond to enquiries, complaints and emergencies and coordinating appropriate actions.
• Keep the reception area and high-traffic zones clean, tidy and presentable.
• Completing reports, incident logs and thorough end-of-shift handovers.

Skills

Front-of-house

Security awareness

Customer service

CCTV monitoring

Incident reporting

Education

DBS check

Tools

CCTV systems

Access control systems

Incident reporting systems

Job description

Rendall & Rittner is recruiting a Night Concierge for a landmark residential community at Kidbrooke Village in London. You will provide a calm, visible overnight presence, delivering front-of-house service, security checks and resident support within a premium environment.

You will manage keys, parcels and deliveries, monitor CCTV and access control, coordinate with day teams, and ensure safe, smooth handovers for the morning shift.